Community Resource Specialist

Oct 06 2020
ALTRES Office |Honolulu|Full Time, $19.00 - $25.00 / hour
Job Description
Community Resource Specialist (198594-04)

The nonprofit program We Are Oceania (WAO) is assisting Micronesian and Pacific Island communities in Hawaii with COVID-19 related information and resources. They are looking for qualified applicants who meet the minimum requirements and are willing to assist communities that have been affected by COVID-19. The position will start off with training and assisting with WAO's Helpline before transitioning to a Community Resource Specialist. Interested candidates who are bilingual and can speak any of the following languages are encouraged to apply: Chuukese, Marshallese, Kosraean, Yapese, Pohnpeian, Palauan, or Samoan.

The position will start ASAP and go through the end of the year. Apply today to be considered!

Hours

Full-time, hours will vary Sunday through Saturday between 7am and 10pm, or as scheduled by supervisor

Location

Honolulu, Oahu

Pay

$19 to $25 an hour

Responsibilities

Helpline Specialist Duties:

  • Answer questions and provide appropriate assistance for information/referral, listening, and support service calls.
  • Respond to and provide appropriate information and intervention for COVID-19 calls.
  • Conduct intake process and refer clients to various service providers as appropriate.
  • Direct and connect via 3-way calls to partner organizations, and continue to provide cultural understanding and linguistic services if needed.
  • Conduct follow up calls to ensure quality assurance, refer to case management team if needed.
  • Document and log calls efficiently into the computer tracking system according to procedure.
  • Update forms and documents, including but not limited to resource database, client datasheets, intake forms, etc.
  • Communicate and coordinate with other staff to appropriately provide the necessary information in a culturally and linguistically proper approach.

Community Resource Specialist Duties:

  • Establish and maintain rapport with clients by appropriately welcoming, engaging, and responding to their needs.
  • Assess the client's needs/problems, its disposition, and provide assistance based on policies and procedures.
  • Provide information on available educational, community, and governmental resources.
  • Complete contact record and if necessary, document any required demographic information in addition to outcomes, client notes, follow-up notes, unmet needs, etc.
  • Follow safety protocols when/if participating in outreach activities and/or home visits to drop off supplies and basic necessities. Observe and ensure compliance with all safety guidelines, including wearing face coverings at all times when interacting with others, maintaining appropriate social distance as per health regulations, etc.
  • Participate in case reviews.
  • Attend meetings and training as required.
  • Communicate regularly with supervisor and team members to coordinate wraparound services and/or provide updates and resolve any critical issues.

Qualifications

  • High school diploma (or equivalent) and 2 years of customer service/related work experience required.
  • Some college coursework in human services, social work, humanities discipline, and experience working with community groups preferred.
  • Must be able to obtain First Aid, AED, and Adult, Child, and Infant CPR certification.
  • Fluency in at least one of the major Pacific Islander languages, e.g. Chuukese, Marshallese, Kosraean, Pohnpeian, or Samoan highly preferred.
  • Must have a valid driver's license with a clean record and reliable transportation with a current no-fault auto insurance.