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Job Description

Local financial institution is seeking a Credit Representative to join their team and assist members with delinquent loans and negative share accounts and help establish repayment schedules, while minimizing loan delinquency through regular contact and follow-up. Qualified candidates will have 1 to 2 years working experience in banks, loans, collections, and have strong sales/negotiating and customer service skills. Apply today to be immediately considered.

Hours

Full-time

Location

Honolulu, Oahu

Pay

$17 to $20 an hour

Responsibilities

• Provide excellent member service (internally & externally).
• Maintain and document all member interactions during collection efforts.
• Perform accurate and timely follow-up on delinquent accounts.
• Correspond with members with delinquent accounts to establish mutually agreeable payment schedules.
• Maintain and upkeep accurate and complete documentation of all actions taken via verbal and written transactions.
• Follow-up on payments made with non-sufficient funds, insufficient payroll deductions and/or periodic payments.
• Update collections reports in a timely manner.
• Process and mail all delinquent loan reminder notices.
• Prepare and maintain appropriate documents for charged-off loans and loans in bankruptcy.
• Research loan payments to ensure member receives full and complete explanation of loan status.
• Research automatic payment changes that may affect the loan payment status.
• Maintain accurate collection records and files.
• Perform other duties as needed.

Qualifications

• High school diploma or GED required.
• 1-2 years' working experience in office/banks/loans/collections.
• Basic knowledge of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Strong sales, negotiating, customer service skills.
• Excellent verbal, written, interpersonal communication skills.
• Strong analytical and problem-solving skills.
• Knowledge of state and federal collection regulations.
• Quick learner, motivated, dependable, hardworking.