Customer Billing Representative

Jul 14 2021
ALTRES Office |Honolulu|Full Time, $18.00 - $19.00 / hour
Job Description
Customer Billing Representative (201238-04)

Our client?a large local business with over 2,000 employees?is looking for a detail-oriented individual to assist their Billing Department as a Customer Billing Representative. This position will go for approximately 6 months with the possibility of extension.

Their office is located in Downtown Honolulu. Parking is not included, but their office is bus accessible and there are various paid parking garages nearby.

This is a great opportunity to get your foot in the door with one of Hawaii's best employers, apply now to be considered!

Hours

Full-time, Monbday to Friday, 7:30am-4:00pm (paid overtime as assigned)

Location

Downtown, Honolulu, Oahu

Pay

$18 to $19 an hour

Responsibilities

  • Review, analyze and resolve billing exceptions in a timely manner, including billings requiring special handling.
  • Review and analyze customer billing, including rate application, and process billing corrections and adjustments.
  • Review, analyze and process complex billings for large commercial accounts.
  • Retrieve and provide billing information as requested.
  • Prepare statistical reports as required.
  • Contact customers by phone, email, or in-person to explain/clarify unusual or abnormal billing adjustments.
  • Initiate refunds for customers.
  • Perform similar and incidental duties as required.

Qualifications

  • At least 3-5 years of general office and clerical experience required. Experience with billing, payment processing highly desirable.
  • Demonstrated proficiency in using PC software programs (spreadsheets, word processing, database, presentation).
  • SAP Experience desired as well as the ability to learn new software systems to assist with billing functionality and product testing.
  • Highly detail-oriented, adaptable, and a team player.
  • Strong interpersonal and communication skills.