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Job Description

Local company seeking a high-level Customer Service Rep for a remote call center and data entry work. This role will be a 3-month contract with the possibility of extension. The day-to-day duties of this role will include answering and directing phone calls to the correct department. Candidates will need to be familiar with navigating computer programs, possess previous customer service experience and the ability to speak and communicate professionally.

This position is remote; however, candidates must be based in Hawaii due to potential in-office requirements and payroll considerations.

You must also have your own laptop or computer, ability to use Chrome, a quiet place to work, reliable internet connection, and a headset.

Laptop or computer must meet the following requirements: • Must have Windows 11 or later, or macOS 14 Sonoma or more recent; • Must have minimum 8 GB RAM and 16 GB of storage;

Hours

Full-time, Monday to Friday, 7:45am-4:30pm

Location

Honolulu, Oahu

Pay

$17 to $20 an hour

Responsibilities

• Respond promptly to customer inquiries via phone.
• Keep accurate records of customer interactions.
• Perform other related duties as assigned.

Qualifications

• Prior customer service experience.
• Excellent listening skills and an empathetic voice and manner.
• Highly communicative and able to articulate and write well.
• Ability to thrive in a fast-paced environment.
• Strong WiFi connection with reliable laptop/computer.
• Able to pass state/federal background check.