Customer Service Rep (Teller)

Jan 19 2023
ALTRES Office |Honolulu|Full Time, $15.00 - $17.00 / hour
Job Description

Seeking individuals who are interested in the banking industry who are energetic, professional and possess a positive attitude. As a Customer Service Rep, you will be responsible for assisting members with account openings, deposits, withdrawals, and providing other banking services as requested. You?ll provide service for a variety of transactions, which include in-person, telephone, and electronic assistance.

This company offers a comprehensive benefits package including medical, 401(k), vacation, paid days off, life insurance, nearby parking options, etc. Apply today for immediate consideration!


Full-time, Monday to Thursday 7:45am-4:30pm, Friday 7:45am-5:00pm


Downtown, Honolulu, Oahu


$15 to $17 an hour


  • Process a variety of banking transactions within established guidelines and procedures.
  • Demonstrate quality customer service when dealing with customers both in the branch and over the phone.
  • Follow safety procedures for all cash on hand.
  • Actively identify customer financial needs to cross-sell appropriate bank products and services.
  • Address customer issues/questions/concerns and as needed refer to the appropriate internal resources for resolution.
  • Work with the customer and other branch members to understand each customer?s normal account activity to identify fraudulent activity to prevent losses.
  • Develop new customer relationships and open new accounts for customers.
  • Maintain customer information on all branch accounts ensuring that account information is accurate and up to date.
  • Prepare weekly, monthly, and quarterly branch operations and compliance reports in a timely and accurate manner.
  • Perform other related duties as assigned.


  • 1 year cash handling and customer service experience preferred.
  • Knowledge of PCs and basic math.
  • Excellent customer service skills.
  • Strong written and verbal communication skills.
  • High level of accuracy and attention to detail.
  • Ability to pass a pre-employment credit check and background check.