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Job Description

Seeking individuals who are interested in the banking industry who are energetic, professional and possess a positive attitude. As a Customer Service Rep, you will be responsible for assisting members with account openings, deposits, withdrawals, and providing other banking services as requested. You?ll provide service for a variety of transactions, which include in-person, telephone, and electronic assistance.

This company offers a comprehensive benefits package including medical, 401(k), vacation, paid days off, life insurance, nearby parking options, etc. Apply today for immediate consideration!

Hours

Full-time, Monday to Thursday 7:45am-4:30pm, Friday 7:45am-5:00pm

Location

Downtown, Honolulu, Oahu

Pay

$15 to $17 an hour

Responsibilities

• Process a variety of banking transactions within established guidelines and procedures.
• Demonstrate quality customer service when dealing with customers both in the branch and over the phone.
• Follow safety procedures for all cash on hand.
• Actively identify customer financial needs to cross-sell appropriate bank products and services.
• Address customer issues/questions/concerns and as needed refer to the appropriate internal resources for resolution.
• Work with the customer and other branch members to understand each customer?s normal account activity to identify fraudulent activity to prevent losses.
• Develop new customer relationships and open new accounts for customers.
• Maintain customer information on all branch accounts ensuring that account information is accurate and up to date.
• Prepare weekly, monthly, and quarterly branch operations and compliance reports in a timely and accurate manner.
• Perform other related duties as assigned.

Qualifications

• 1 year cash handling and customer service experience preferred.
• Knowledge of PCs and basic math.
• Excellent customer service skills.
• Strong written and verbal communication skills.
• High level of accuracy and attention to detail.
• Ability to pass a pre-employment credit check and background check.