Customer Service Representative

Feb 09 2024
ALTRES Office |Honolulu|Full Time, $20.00 / hour
Job Description

We're immediately seeking two customer service representatives for full-time work with a local company in the health insurance sector.

In this role, you will answer calls and emails to respond to customer inquiries and resolve customer issues.

Ideal candidates will have at least one year of clerical, customer service or sales experience. Experience working in a high call volume work setting is highly preferred.

Hours

Full-time, Monday to Friday

Location

Downtown, Honolulu, Oahu

Pay

$20 an hour

Responsibilities

  • Respond to phone, email, and in-person inquiries regarding eligibility, benefits, claim status and other plan information and/or issues in an efficient and timely manner.
  • Coordinate benefits with Medicaid and other insurance carriers.
  • Provide back-up support for Claims Processing with data entry and adjudicate claims as required.
  • Adhere to established document policies and procedures.
  • Complete routine administrative tasks.
  • Perform other duties as assigned.

Qualifications

  • High school diploma or equivalent.
  • At least 1 year of clerical, customer service or sales experience. Experience working in a high call volume work setting preferred.
  • Proficiency with Microsoft Word and Excel.
  • Excellent communication skills with professional phone etiquette.
  • Ability to maintain focus, attention to detail, and a willingness to own and follow-up with tasks.
  • Ability to handle all information in a confidential manner and in compliance with federal and state laws/regulations (i.e., HIPAA, PHI).