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Job Description

The customer service representative manages donor intake, legal documentation, and towing logistics for the vehicle donation program. You will ensure high-service standards and regulatory compliance while maintaining donor records and supporting overall program operations.

Hours

Full-time, Monday-Friday from 8am-5pm

Location

Honolulu, Oahu

Pay

$20 an hour

Responsibilities

• Serve as the primary contact for inquiries; guide donors through eligibility, scheduling, and the tax acknowledgment process with empathy and professionalism.
• Review intake forms and legal titles for accuracy; resolve complex title issues (liens, estates, etc.) and maintain secure donor records.
• Coordinate towing vendors, track vehicle inventory, and update database statuses from intake to sale.
• Manage phone coverage, filing, and department reporting while upholding strict confidentiality and representing the organization’s mission.

Qualifications

• HS Diploma required (Associate’s preferred) and 1+ years in customer service or administration.
• Experience with DMV titles, vehicle donations, or compliance is highly desirable.
• Proficient in Microsoft Office and database management; valid driver’s license preferred.
• Exceptional communication, high attention to detail, and the ability to manage multiple cases in a fast-paced environment.