Connecting the right people to the right jobs

Job Description

A financing company is seeking a motivated Customer Service Representative to join their team. This entry-level position offers an excellent opportunity for NMLS licensed individuals to build a rewarding career in mortgage lending while working from the comfort of your home in Hawaii. With a competitive base rate of $17.50 per hour and total compensation potential of up to $115,000 per year, this role serves as an ideal stepping stone toward advancing into a Senior Loan Officer position. This is a remote position that requires the employee to reside in Hawaii due to operational requirements.

This 100% remote position offers the perfect blend of flexibility and professional growth. If you are a licensed professional looking to establish yourself in the mortgage industry while enjoying the benefits of working from home, we encourage you to apply and become part of our dedicated team.

Hours

Full-time, Monday-Friday from either 6AM to 3PM or 7AM to 4PM and 1-2 weekend shifts per month on Saturday or Sunday from 5:20 AM to 2PM

Location

• Honolulu, Oahu
• Kahului, Maui
• Kapolei, Oahu
• Hilo, Big Island
• Kailua-Kona, Big Island
• Kihei, Maui
• Ewa Beach, Oahu

Pay

$17.50 an hour

Responsibilities

• Handle inbound customer calls to understand and identify customer needs and objectives.
• Complete outbound calls to customers to finalize applications and advance files through the process.
• Accurately complete 1003 URLA Applications with attention to detail.
• Schedule and conduct appointments to review pre-qualification information with customers.
• Maintain consistent follow-up with customers to ensure timely submission of all required income and application documentation.
• Meet or exceed daily and monthly sales expectations established by management while delivering an exceptional customer experience throughout every interaction.

Qualifications

• Active Hawaii or Colorado mortgage license is required; additional licenses are a plus.
• Minimal to moderate mortgage experience and industry knowledge.
• High School diploma or equivalent.
• Demonstrated familiarity with CRM systems and best practices.
• Proficiency in processing, servicing, and auditing functions.
• Must reside in Hawaii due to operational requirements.