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Job Description

A local membership-based organization is seeking an Ethics & Compliance Coordinator to join their Member Services team. This role provides direct support to the Professional Standards Administrator and assists with related departmental needs. The ideal candidate is detail-oriented, organized, and comfortable managing sensitive information with confidentiality and discretion. This position requires strong communication skills, an ability to work under deadlines, and a commitment to providing excellent member and client service.

Hours

Full-time, M-F, 8:00 a.m. to 5:00 p.m.

Location

Kapahulu, Honolulu, Oahu

Pay

$50,000 to $52,000 a year

Responsibilities

• Provide administrative support for professional standards inquiries, mediations, and hearings, including intake, scheduling, logistics, and correspondence.
• Assist with managing Ombudsman and Mediation services, including assignment, follow-up, and case tracking.
• Prepare agendas, take and distribute meeting minutes, and coordinate logistics for committees (in-person and virtual).
• Maintain case files, records, and statistics in accordance with retention policies.
• Support sanction compliance follow-up and prepare related written correspondence.
• Track and report professional standards case history, statistics, and trends.
• Provide administrative support for department operations, including updating calendars, scheduling meetings, arranging travel, processing reimbursements, and handling invoices.
• Ensure deadlines are met and work is completed accurately with minimal supervision.
• Collaborate with internal staff, committees, and members while maintaining confidentiality of all professional standards and membership matters.
• Perform other related duties as assigned.

Qualifications

• Minimum 2 years of administrative support experience.
• Strong organizational and multitasking skills with attention to detail.
• Ability to communicate clearly and effectively with diplomacy and discretion.
• Excellent customer service skills, both in-person and over the phone.
• Proficient in Microsoft Office Suite and general office technology.
• Comfortable working in a fast-paced environment and meeting critical deadlines.
• Ability to handle sensitive and confidential information with professionalism.
• Physical ability to lift up to 20 lbs. and sit for extended durations.