IT Customer Service (ALTRES In-House)

Jul 12 2021
ALTRES Office |Honolulu|Full Time
Job Description
IT Customer Service (ALTRES In-House) (201198)

Be a part of the award-winning ALTRES ohana! Our busy IT and Web Support team is looking for an attentive Administrative Assistant with strong customer service skills.

This is a full-time, in-house opening at our Honolulu headquarters, centrally located in the Kaka'ako neighborhood. Employees at ALTRES enjoy what they do and receive excellent benefits. It?s what makes us one of the best places to work. Apply now to be considered!


Full-time, Monday to Friday, 8:00am-5:00pm


Honolulu, Oahu


  • Answer incoming calls for the Web Support/IT team.
  • Maintain email inbox for the Web Support/IT team.
  • Process and maintain service requests.
  • Follow up on incomplete support tickets.
  • Process new hire timesheet activations.
  • Maintain all bulletins, forms, and announcements to the web portal.
  • Order, prepare and maintain materials needed for training sessions.
  • Process, ship, and maintain eGreetings gift cards.
  • Organize, schedule, and coordinate training and/or demo sessions for Web Support Specialist.
  • Perform other tasks as assigned by Web Support Specialist, Team Leaders and/or CIO.


  • Excellent customer service and communication skills with great phone etiquette.
  • Good computer literacy and willingness to learn new software.
  • Excellent data entry skills.
  • Ability to multitask, organize, schedule and coordinate within specified deadlines.
  • Ability to learn, understand and communicate new concepts.
  • Ability to document processes and procedures.