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Job Description

Local company seeking a Help Desk Support Specialist. The day-to-day duties of this role will include answering calls and assisting callers with questions. Candidates will need to be familiar with navigating computer programs, possess previous customer service experience, and have the ability to speak and communicate professionally. This position is temporary with the possibility of long-term employment with the organization.

Hours

Full-time, Monday-Friday, 8:00am-5:00pm

Location

Honolulu, Oahu

Pay

$45,000 a year

Responsibilities

• Answer Help Desk calls and document user inquiries.
• Provide end-user support for the online registration platform.
• Assist with account access and platform navigation.
• Address questions regarding registration steps and submission status.
• Troubleshoot basic user issues and identify system-related concerns.
• Escalate platform or technical issues when necessary.
• Track support requests and recurring user concerns.
• Maintain accurate records of reported issues and resolutions.

Qualifications

• Prior customer service experience, required.
• Excellent listening skills and an empathetic voice and manner.
• Highly communicative and able to articulate and write well.
• Ability to thrive in a fast-paced environment.
• Ability to troubleshoot computers and issues as they come up.
• Able to pass state/federal background check and drug test.