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Job Description

We are seeking a dedicated IT Help Desk Specialist (Hybrid) to join our dynamic technology support team. This role offers a hybrid work environment, combining remote assistance with on-site support to ensure seamless IT operations across our organization. The ideal candidate will possess strong technical expertise, excellent communication skills, and a proactive approach to resolving hardware and software issues. You will be instrumental in maintaining the efficiency of our IT infrastructure, supporting end-users, and ensuring optimal performance of our computer systems and network environment

The ideal candidate for this role will have experience providing IT Customer Support/Helpdesk and will be knowledgeable in troubleshooting on various operating systems, overseeing the Active Directory, and managing SSL certificates.

Parking: provided.

Hours

Full-time, Monday to Friday, 8:00am-5:00pm

Location

Honolulu, Oahu

Pay

$26 to $29 an hour

Responsibilities

• Deliver remote and on-site technical support to end users, ensuring timely resolution of hardware, software, and connectivity issues.
• Manage and resolve service tickets efficiently while maintaining high levels of customer satisfaction.
• Install, configure, troubleshoot, and support Apple macOS and Microsoft Windows devices.
• Coordinate hardware procurement requests and inventory planning based on workforce and hiring needs.
• Execute employee onboarding and offboarding processes, including account provisioning, system access, and device deployment.
• Maintain and update user accounts, distribution lists, and system-generated reports.
• Monitor and support critical IT infrastructure, including email systems, servers, and network environments.
• Administer and troubleshoot printers, print servers, fax systems, and other office equipment.
• Implement and follow IT best practices related to data backups, cybersecurity, patch management, system monitoring, and documentation.
• Ensure business continuity through system recovery planning and application restore procedures.
• Evaluate, research, and recommend software applications, technology solutions, and security enhancements.
• Investigate and resolve user access and security-related issues while maintaining system integrity and compliance.

Qualifications

• Bachelor's degree in information technology or computer science, preferred.
• Experience providing remote and onsite technical support, troubleshooting hardware, software, and user access issues.
• Proficiency supporting Apple macOS and Microsoft Windows environments, including device configuration and maintenance.
• Knowledge of ticketing systems, user provisioning, asset management, and IT onboarding/offboarding processes.
• Understanding of networking, email systems, VoIP, printers, backups, and system recovery procedures.
• Strong customer service, communication, organizational, and problem-solving skills with the ability to manage multiple priorities.
• Certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Apple Certified Support Professional (ACSP), preferred.