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Job Description

We are seeking an experienced IT Support Technician to deliver hands-on technical assistance, system maintenance, and troubleshooting for a variety of business clients. This role requires excellent problem-solving skills, clear communication, and a customer-focused approach. The ideal candidate will be adaptable, detail-oriented, and comfortable working in a fast-paced, service-driven environment.

Upon hire, benefits include health/dental/vision, 401(k) plan, flex spending, PTO, mileage reimbursement, and parking on-site.

Hours

Full-time, M-F 8:00 a.m.-5:00 p.m., with occasional on-call or weekend work

Location

Honolulu, Oahu

Pay

$50,000 a year

Responsibilities

• Respond to incoming service calls, document issues, and provide initial troubleshooting.
• Resolve technical problems remotely or on-site when possible; escalate as needed.
• Dispatch and manage service orders to ensure timely responses.
• Verify billing and close service tickets accurately.
• Maintain customer records and service documentation.
• Follow workflow standards, policies, and best practices.
• Support team members on projects and assist with other duties as assigned.

Qualifications

• High school diploma or equivalent; technical certifications preferred.
• At least 1 year of experience in IT support, networking, or desktop troubleshooting.
• Strong understanding of computer hardware, software, networking, and operating systems.
• Proven ability to diagnose and resolve technical issues efficiently.
• Valid driver’s license and reliable vehicle for client site visits.
• Ability to pass pre-employment criminal background check and drug screening.