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Job Description

In this role, you will be responsible for providing comprehensive technical support to our organization, ensuring smooth operations and minimal disruptions to our IT infrastructure. The ideal candidate will possess a strong foundation in IT systems, excellent problem-solving skills, and a passion for delivering exceptional customer service.

Hours

Full-time, Monday-Friday, 8:00am-5:00pm

Location

Honolulu, Oahu

Pay

$20 to $24 an hour

Responsibilities

• Address and resolve daily IT helpdesk inquiries and issues.
• Diagnose and troubleshoot hardware problems and IT-related issues.
• Execute various IT tasks based on provided instructions and guidelines.
• Proficiently utilize Microsoft Office applications, including Access, Excel, and Outlook.
• Adapt to changing priorities and perform additional IT-related duties as needed.

Qualifications

• Proficiency in Windows 7, Windows 10, and Microsoft Office.
• Hands-on experience with MS Power Platform, Network+, laptop hardware support, helpdesk operations, A++, and cybersecurity.
• Demonstrated ability to troubleshoot computer, printer, and software issues.
• Microsoft Access, VBA, Hyper-V, Server 2018, and Linux experience preferred.
• Excellent communication and customer service abilities.
• Proficient internet skills and working knowledge of word processing and spreadsheet programs.