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Job Description

We are seeking a dedicated IT Technical Support Specialist to join our client's team in the transportation industry. This role is essential in ensuring the smooth operation of our client's IT systems and providing excellent technical support to our client's staff. If you have a passion for technology and a knack for problem-solving, we would love to hear from you!

Apply today for immediate consideration!

Hours

Full-time, Monday - Friday, 7:30am - 4:30pm

Location

Honolulu, Oahu

Pay

$60,000 to $65,000 a year

Responsibilities

• Provide first-level technical support to employees via phone, email, and in-person interactions.
• Assist with data and reports set-up in all I.T. application systems.
• Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).
• Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems and software applications.
• Assist in the setup and maintenance of network infrastructure, including routers, switches, and wireless access points.
• Maintain an inventory of all IT equipment and software licenses.
• Collaborate with the IT team to implement and improve IT policies and procedures.
• Conduct regular system updates and backups to ensure data integrity and security.
• Train staff on the use of hardware, software, and IT systems.
• Document support processes and maintain accurate records of technical issues and resolutions.
• Report and/or request to immediate supervisor/manager any I.T. hardware, software or instructional needs or assistance that are beyond the scope of this job description.

Qualifications

• Excellent communication ability.
• Proven experience as an IT Technical Support Specialist or in a similar role.
• Strong knowledge of Windows and Mac operating systems.
• The ability to strategize key update and maintenance timeframes with minimal impact on operations.
• Outstanding organizational and time-management skills.
• Willing to learn and apply new skills.
• Able to work well with others and help when needed and able.