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Job Description

A busy outpatient clinic is seeking a dependable and detail-oriented individual to join the front office team. This full-time position plays a critical role in managing patient scheduling, handling incoming calls, and maintaining smooth front-desk operations. The ideal candidate will be tech-savvy, customer-focused, and comfortable working in a healthcare setting where multitasking and confidentiality are key.

Parking available on-site.

Hours

Full-time, M/W/F 7:30am-5:00pm or 8:30am-6:00pm, T/TH 7:30am-3:00pm or 8:00am-3:00pm

Location

Downtown, Honolulu, Oahu

Pay

$18 to $20 an hour

Responsibilities

• Greet and check in patients in a courteous and efficient manner
• Schedule appointments and manage the daily patient calendar
• Handle multi-line phone system and respond to patient inquiries
• Verify insurance information and assist with authorization tracking
• Maintain accuracy of patient data in electronic systems
• Communicate professionally with healthcare providers and team members
• Support front desk administrative tasks including intake forms and documentation
• Ensure waiting area is clean and organized
• Assist with general office duties as assigned

Qualifications

• Previous experience in a medical office or front desk role preferred
• Strong computer skills; experience with scheduling systems or EMR software is a plus
• Typing speed of at least 55 WPM
• Excellent communication and interpersonal skills
• Ability to stay organized and calm in a fast-paced environment
• Familiarity with insurance plans, authorizations, or healthcare protocols is a plus
• Team player with a flexible and proactive mindset
• Offer of employment contingent upon passing a state/federal background check. This is a direct requirement from the client and not an ALTRES Staffing requirement