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Job Description

The Member Programs Director is responsible for overseeing a wide range of programs and initiatives that support and engage members while advancing organizational goals. This leadership role manages multiple functional areas, including professional standards, communications, education, research, government affairs, and member services. The position serves as a resource for housing policy, fosters relationships with external stakeholders, and works closely with executive leadership to ensure excellence in member experience, compliance, and community engagement.

Hours

Full-time

Location

Kapahulu, Honolulu, Oahu

Pay

$110,000 a year

Responsibilities

• Oversee the management and administration of member services programs, ensuring alignment with organizational mission and standards.
• Provide leadership and support to managers across functional areas, including professional standards, research, communications, education, and government affairs.
• Develop, implement, and monitor budgets, policies, and procedures for member services functions.
• Serve as the primary organizational resource for housing policy, advocacy, and education, engaging with nonprofit, government, and community stakeholders.
• Manage key programs, including client recognition awards, housing initiatives, and professional development workshops.
• Support membership operations, including eligibility, compliance, and policy development.
• Ensure effective enforcement of organizational standards and trademark use within the jurisdiction.
• Represent the organization at industry events, conferences, and meetings, fostering collaboration and visibility.
• Provide strategic input as a member of the executive management team.
• Oversee development of educational content, forums, and roundtables in collaboration with program leads.
• Maintain strong partnerships with advocacy consultants, public relations teams, and other professional associations.
• Perform additional projects and responsibilities as assigned by the CEO.

Qualifications

• Bachelor?s degree in business, communications, public administration, or a related field preferred.
• Minimum of 5 years of management experience, with at least 3 years supervising managers and staff.
• Strong leadership, conflict management, and decision-making skills.
• Excellent written, oral, and analytical communication skills.
• Demonstrated ability to collaborate with diverse stakeholders with diplomacy and discretion.
• Experience in budgeting, policy development, and program planning.
• Ability to manage multiple responsibilities under tight deadlines while maintaining attention to detail.
• Knowledge of housing policy or community advocacy preferred.
• Ability to travel for meetings, conferences, and events as required.
• Physical ability to sit for long durations and occasionally lift up to 20 lbs.