Part-time Call Center Reps

May 12 2022
ALTRES Office |Honolulu|Part Time, $18.00 / hour
Job Description

A large local bank is looking for several customer service motivated individuals to assist in their call center on a part-time basis. This is a great opportunity for candidates that are looking for flexible schedules/hours. Parking will be provided! Must be able to work 20-40 hrs/week

Hours

Part-time, Flexible shifts available between: M-F 7:30am-7:00pm & Sat/Sun/Holidays 9:00am-3:00pm (min 20 hrs/week)

Location

Honolulu, Oahu

Pay

$18 an hour

Responsibilities

  • Answer incoming email/ telephone calls in accordance with established Call Center standards and assist customers with various general banking needs in a professional manner and follow through with appropriate action.
  • Provide customers with account information, help them resolve problems/issues/concerns, and contact appropriate personnel/departments as required.
  • Document and/or escalate issues to ensure customer concerns are addressed promptly and appropriately.
  • Provide customers with general information on banking products/services and other general information: Branch/ATM location and hours, Rates and fees, Deposit and loan accounts, Convenience and monetary products/services.
  • Fulfill customers? special requests by utilizing support systems/tools or refer to appropriate personnel/departments.
  • Prepare update forms for deposit and loan accounts, such as address and phone number changes.
  • Prepare requests for duplicate statements, stop payments, fee waiver, check orders, close accounts, etc.
  • Cancel lost/stolen cards, reset Internet Banking passwords, activate cards, etc.
  • Convert inquiries into account openings by referring customers to appropriate business units.

Qualifications

  • Must have at least 1 year of customer service experience.
  • Must be highly customer service oriented.
  • Comfortable dealing with irate customers at times and able to maintain and professional demeanor.
  • Punctual, reliable, hard working and a team player.