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Job Description

A local company is seeking a Program Administrative Assistant to serve as the operational backbone of the education department, partnering closely with the Education Administrator to ensure the seamless delivery of both virtual and in-person learning experiences. From managing day-to-day event logistics and class registrations to ensuring strict compliance with state regulatory requirements, your work will directly impact the professional growth and credentialing of thousands of industry members.

The ideal candidate is a tech-savvy administrative professional with a passion for customer service and event coordination. If you thrive in a fast-paced environment where you can leverage your organizational skills, digital fluency, and problem-solving abilities to create top-tier educational experiences, this is an excellent opportunity to grow alongside a respected industry leader.

Hours

Full-time, Monday - Friday, 40 hours per week

Location

Kahala, Honolulu, Oahu

Pay

$50,000 to $52,000 a year

Responsibilities

• Provide comprehensive administrative and operational support to the education department and its leadership team.
• Act as the primary liaison between internal departments to resolve day-to-day operational issues and ensure smooth program execution.
• Draft, edit, and manage professional correspondence, memoranda, and member communications.
• Manage member inquiries across multiple channels (phone, email, in-person), facilitating course registrations, transfers, and schedule adjustments.
• Design, prepare, and distribute engaging course collateral and marketing materials.
• Oversee on-site and virtual event logistics, including facility setup and breakdown, A/V and tech preparation, catering coordination, and real-time support for instructors.
• Monitor check-ins and attendance for live webinars and in-person classes, ensuring strict compliance with state continuing education (CE) policies and regulatory guidelines.
• Accurately process and report course attendance data to internal membership databases and external state credentialing agencies.
• Maintain highly accurate digital and physical records, ensuring proper data retention and confidentiality of all member information.
• Support broader organizational events and assist cross-departmental initiatives as needed.

Qualifications

• 3+ years of administrative, event coordination, or program support experience in a professional office environment.
• High level of digital fluency, including advanced proficiency in Microsoft Office Suite/365, Google Workspace, virtual meeting platforms (e.g., Zoom), LMS platforms, and design tools (e.g., Canva, Adobe Acrobat, Clipchamp).
• Experience navigating and managing CRM or membership databases, with a basic working knowledge of HTML editing.
• Exceptional organizational skills with the proven ability to manage multiple priorities independently in a fast-paced setting.
• Outstanding written and verbal communication skills, paired with a collaborative, customer-first approach to member service.
• Demonstrated ability to execute on-the-spot problem-solving with meticulous attention to detail.