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Job Description

Company is seeking a dependable, detail-oriented individual to provide clerical and administrative support to their Customer Care Support Center. The ideal candidate will be organized, efficient, and comfortable handling customer correspondence, processing documents, performing data entry, and supporting daily office operations.

Hours

Full-time, 7:30am to 4:00pm

Location

Downtown, Honolulu, Oahu

Pay

$22 an hour

Responsibilities

• Receive, sort, scan, and process incoming customer correspondence, returned mail, and other documents.
• Perform accurate data entry and update customer information in internal systems.
• Organize, maintain, and track electronic and physical records.
• Monitor and distribute incoming correspondence to appropriate departments.
• Assist with preparing spreadsheets, tracking logs, and basic reports.
• Provide general clerical and administrative support to Call Center supervisors and staff.
• Handle sensitive customer information with confidentiality and professionalism.

Qualifications

• Previous experience in clerical, administrative, or office support roles preferred.
• Proficient in Microsoft office applications, particularly Outlook, Excel and Word.
• Strong organizational skills with excellent attention to detail and accuracy.
• Good written and verbal communication skills.
• Ability to prioritize tasks, multitask, and meet deadlines.
• Comfortable using computers, printers, and other standard office equipment.
• Ability to learn new systems and follow established procedures.
• Dependable, self-motivated, and able to work independently with minimal supervision.
• Strong teamwork skills and a positive, professional attitude.
• Ability to maintain confidentiality when handling customer records.
• Pass pre-employment background check & drug screen.