Web Support Generalist (ALTRES In-House)

Jan 10 2023
ALTRES Office |Honolulu|Full Time
Job Description

How would you like to be a part of a team that supports a cutting edge software developed in-house here at ALTRES? If you are looking to continue your professional growth in the technical field, consider applying for this Web Support Generalist opening.

In this full-time position, you will educate, empower, and encourage clients of simplicityHR to organize and manage personnel and employment records through technology. If you have excellent customer service skills, a great eye for detail, and the ability to learn new tasks and concepts quickly, we want to hear from you!

Hours

Full-time, Monday to Friday, 8:00am-5:00pm

Location

Honolulu, Oahu

Responsibilities

  • Answer all incoming phone calls for the web team.
  • Maintain email inbox for the web team.
  • Process and maintain service requests.
  • Follow up on incomplete support tickets.
  • Process new hire timesheet activations.
  • Provide internal and external customer support and technical resolutions for the web portal via email, phone, and/or other electronic mediums.
  • Assist with registration and login support requests.
  • Activate and deactivate clients, managers and/or employees from the web portal.
  • Maintain all bulletins, forms, and announcements to the web portal.
  • Create announcements for web access cancellations and schedule the deactivation.
  • Create training materials for web products.
  • Maintain payroll operations of demo accounts to keep data current.
  • Order, prepare and maintain materials needed for training sessions.
  • Organize, schedule, and coordinate training and/or demo sessions for Web Support Specialist.
  • Perform other tasks as assigned by Web Support Specialists, Team Leaders and/or CIO.

Qualifications

  • Bachelor's degree from a four-year college or university; or one-to two-years related experience and/or training; or equivalent combination of education and experience.
  • Excellent customer service and communication skills and great phone etiquette.
  • Good computer literacy and willingness to learn new software.
  • Ability to multitask, organize, schedule and coordinate within specified deadlines.
  • Ability to learn, understand and communicate new concepts quickly.
  • Ability to document processes and procedures.
  • Good technical writing skills.