Retail Associate – Kāʻanapali

Company Overview

Skyline Hawai‘i is a Maui-based eco-tourism company that offers zipline tours and vehicle tours of Haleakalā National Park. We established the first commercial zipline in the United States and are one of the most awarded tour companies in Hawai‘i.

As a company, we are also passionate about conservation. In addition to donating more than $1.8 million to environmental and other nonprofits, since 2002 we have worked diligently to restore a native Hawaiian forest at Pōhakuokalā Gulch, planting more than 20,000 native trees and plants, and reintroducing 38 native species to the area.

All our tours reflect a deep commitment to conserving the natural wonder of the Hawaiian Islands.

Job Description

**We are seeking a part-time retail associate for our Kāʻanapali store at Fairway Shops.**

Our retail associates are often the first Skyline employees who customers encounter, and as such, their ability to make customers feel welcome is critically important. Our retail associates are outgoing and love interacting with guests, answering questions about our tours and life on Maui. They check guests in for tours, process tour sales, merchandise sales, and equipment rentals, and generally ensure a first-class retail experience for all customers (retail associates earn a commission on all sales and rentals). Professionalism and a positive attitude are a necessity for this position. Primary responsibilities include:

• Greeting customers and offering assistance.
• Providing customers with detailed information about our various tour offerings.
• Checking customers in for zipline tours and ensuring completion of all waivers.
• Ensuring customers meet all age, weight, and physical requirements.
• Answering customer questions or concerns.
• Processing credit card payments for tours, merchandise, and equipment rentals.
• Processing exchanges, returns, and refunds.
• Taking reservations calls from prospective customers and fielding questions from tour agencies and concierge desks.
• Maintaining a clean, organized, and professional retail environment.
• Light cleaning (sweeping, dusting, etc.).
• Assisting with stock management and arranging merchandise on shelves and displays.

Requirements

• Currently residing on the island of Maui.
• Positive attitude and willingness to learn.
• Dependability and reliability.
• Excellent customer service skills.
• Professional demeanor toward guests, members of the community, and Skyline Hawai‘i teammates.
• Computer literacy.
• High school diploma/GED.
• Available to work on weekends and holidays.
• Previous retail experience is beneficial.
• *If hired, you will be subject to a background check.*

Benefits

• $20/hour, plus commissions on tour sales and merchandise.
• Full individual medical and dental insurance (with at least 80 hours work/month).
• 401(k) with 4% company match.
• Paid Time Off and paid community service days.
• Tuition reimbursement up to $900/year.

Skyline Hawai‘i is committed to recruiting and retaining a diverse workforce. All applicants will be considered without regard to race, national origin, religion, sexual orientation, sex, marital or parental status, gender identity or expression, age, or any other basis prohibited by law.

Job Type: Part-Time