Sales Associate - Cooling Hawaii - Maui
JOB DESCRIPTION:
Cooling Hawaii LLC (wholly owned subsidiary of Castaway Construction & Restoration LLC) - HVAC Sales/Estimator
Principal Responsibilities
• Proactively finds new work to bid by speaking with potential clients at The Home Depot Kahului or other locations and performing sales calls.
• Provides outstanding customer service and responds to customer issues or complaints maintaining highest standards of professionalism.
• Communicates customers’ needs to office and Installation teams effectively.• Interacts with customers via phone, e-mail, text, or in person to ensure quality meets established standards, techniques and quality & safety requirements; makes recommendations per technicians’ expertise as requirements to improve quality and productivity.
• Maintain a professional rapport with clients, architects, engineers, building owners, installers and suppliers.
• Attend necessary job trainings or meetings.
• Supports HVAC technicians/installers administratively or logistically to meet project demands and customers’ expectations.
• Assist management with planning and coordinating aspects of the HVAC service or install process, including working with Subcontractors, owners, engineers, architects, and vendors.
• Proactively maintain a safe and positive work environment.
• Assist management and project coordinators with procurement of necessary equipment and materials. Ensures materials and equipment are ordered in advance and are onsite for JIT (Just-in-Time) delivery and installation. Works with Inventory Manager to track and order materials and equipment.
• Sets an example in keeping the job site organized and clean
• Input necessary project data into HD Connect, Viewpoint, and Service Titan software efficiently and accurately.
• Perform additional assignments per supervisor's direction.
• The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position and is not intended to be construed as an exhaustive list of responsibilities, duties, and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Knowledge, Skills & Abilities
• Must be able to pass background check and work in The Home Depot Kahului
• Excellent verbal communications skills, especially when addressing customers, clients or official visitors, as well as communicating to employees and management.
• Able to read and interpret product specifications and owner manuals
• Ability to write reports and professional correspondence to vendors, government officials, and clients.
• Able to comprehend technical documents, such as safety regulations, assembly and maintenance instructions, and procedure manuals.
• Keen eye to identify non-compliance with regulations or standards and ability to suggest solutions for deficiencies or problems.
• Experience with managing demanding clients and offering creative solutions to meet commitments and requests.
• Excellent time management.
• Professional presentation; is confident, assertive, and displays a high level of self-esteem.
• Able to execute marketing/sales strategies set forth by Company.
• Good communication skills; is able to effectively communicate to all levels of management, both internally and externally; gives full attention to others; asks questions when appropriate to fully understand points being made, and lets others fully state their ideas.
• Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise.
• Has the ability to identify the information needed to clarify a situation; seeks information from appropriate sources; has the ability to tackle a problem using a logical, sequential approach and can anticipate the implications of actions.
• Is self-motivated; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals; is competitive; takes appropriate risks.
• Is trustworthy and maintains confidentiality at all times.
• Is high-energy, friendly and engaging.
• Has a service orientation; is actively looking for ways to help people. Communicate effectively with contractors and property owners, from inception through completion of the project.
• Demonstrates a team-focused approach when working with operations in order to deliver quality service and products.
• Must exemplify Company Core Values -- OHANA -- O-Ohana (Family), H-Ho'ihi (Respect), A-Alaka'i (Leadership), N-No'eau (Craftsmanship), A-Aloha (Compassion)
Qualifications and Education Requirements
• High School Diploma and equivalent work experience
• Must have Driver’s License and good driving record
• Minimum of 3 years of sales or customer service experience
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience with using Service Titan software a PLUS.
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