Customer Service Representative

Jan 12 2021
ALTRES Office |Kahului|Full Time, $15.00 - $18.00 / hour
Job Description
Customer Service Representative (099593)

A locally owned refrigeration and air conditioning company is seeking a full-time temp to hire Customer Service Representative. Their service department is needing temporary assistance that may lead to a permanent position once business picks up. To be successful in this role you will need to be highly reliable and be extremely customer focused with the ability to adapt and respond positively to each situation and new customer.

Hours

Full-time, Monday to Friday, 8:00am-4:30pm

Location

Kahului, Maui

Pay

$15 to $18 an hour

Responsibilities

  • Manage and direct all incoming calls to the appropriate department.
  • Create proposals and cover letters for the service department.
  • Prepare forms and work orders for the service department as needed.
  • Schedule maintenance calls with clients and help resolve issues.
  • Word processing, spreadsheet and database creation and maintenance.
  • Accurately record payment and other pertinent information.

Qualifications

  • Must have at least 3 years of administrative experience.
  • Dependable and professional.
  • Customer oriented and able to adapt and respond positively to different types of personalities.
  • Proven exceptional customer service experience and problem solving ability.
  • Excellent verbal and written communication skills.
  • Must be familiar with MS Word/Excel and able to type 45 wpm.
  • Previous billing/invoicing experience a plus.
  • Must be able to pass drug test and background check upon job offer.