Customer Service Representative

May 12 2022
ALTRES Office |Kahului|Full Time, $18.00 - $20.00 / hour
Job Description

Locally owned HVAC contractor is looking to hire a dependable and professional individual to join their team! To be successful in this role you will need to be highly reliable and be extremely customer focused with the ability to adapt and respond positively to each situation and new customer.

Hours

Full-time, Monday to Friday, 8:00am-4:30pm

Location

Kahului, Maui

Pay

$18 to $20 an hour

Responsibilities

  • Manage and direct all incoming calls to the appropriate department.
  • Create proposals and cover letters for the service department.
  • Prepare forms and work orders for the service department as needed.
  • Schedule maintenance calls with clients and help resolve issues.
  • Word processing, spreadsheet and database creation and maintenance.
  • Accurately record payment and other pertinent information.
  • Perform other related duties as assigned.

Qualifications

  • Prior administrative experience. Previous billing/invoicing experience a plus.
  • Proven customer service experience and problem solving ability.
  • Dependable and professional.
  • Must be familiar with Microsoft Word/Excel.
  • Customer oriented and able to adapt and respond positively to different types of personalities.
  • Excellent verbal and written communication skills.
  • Must be able to pass a pre-employment drug test and background check.