Residential Service Coordinator

Sep 13 2022
ALTRES Office |Kahului|Full Time, $18.00 - $19.00 / hour
Job Description

Looking for a career in a growing industry? A solar company in Kahului is looking to hire a Residential Service Coordinator.

This role supports the service department by maintaining contractual obligations for any and all operational and maintenance terms established for residential projects. This position will be responsible for organizing, tracking, and reporting on routine maintenance and addressing service issues arising for these projects via the software utilized in the service department.

If you have previous administrative experience and experience coordinating projects, possess basic PV design experience, and are proficient with Microsoft Office Suite, apply today to be immediately considered.

Hours

Full-time, Monday to Friday, 7:30am-4:30pm

Location

Kahului, Maui

Pay

$18 to $19 an hour, Depending on Experience

Responsibilities

  • Answer phones and check/respond to voicemails daily.
  • Prioritize and schedule technicians to resolve issues.
  • Track progression and completion of all maintenance projects.
  • Provide customers with price quotes for all billable services.
  • Assist with keeping track of billable services and ensure payments are collected in a timely manner.
  • Maintain thorough documentation and ensure reports are up to date with each project.
  • Schedule and work directly with third party vendors (i.e., panel washers, landscaping companies, etc.).
  • Ensure all residential alerts for customers are created and functional.
  • Attend weekly meetings with the service manager to report on closed jobs from the previous week, address issues, and plan for the upcoming week.
  • Handle troubleshooting by phone with clients and tech support.
  • Track and keep inventory of RMAs for all manufacturers.
  • Maintain consistent communication with technicians daily.
  • Perform other duties as assigned.

Qualifications

  • Previous administrative experience, experience coordinating projects and schedules preferred.
  • Possess basic PV design experience a plus.
  • Proficient with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) and Google platform.
  • Possess strong communication (verbal, written, interpersonal) skills.
  • Possess strong analytical and problem solving skills.
  • Ability to work in a fast-paced, self-directed entrepreneurial environment.
  • Ability to work well with others and collaborate with completing tasks at hand.
  • Strong verbal and written communication skills.
  • Be detail oriented, reliable, hard working.