Customer Service Representative - Kona

Jan 18 2023
Suisan Company, Limited - KONA |Kailua-Kona|Full Time, $18.00 - $20.00 / hour
Job Description

Suisan is looking for friendly, cheerful team members to help ensure our well-established customers can place orders with ease and continue to have a great experience. We are seeking enthusiastic individuals who are eager to learn and willing to work independently and as part of a great team!


  • Consistent schedule Monday through Friday.
  • Competitive hourly pay.
  • Health, vision, dental, short-term disability, life insurance, and 401k for those who qualify.
  • Vacation Pay, Sick Pay, Holiday Pay, Floating Holiday pay for those who qualify.
  • Employee Referral Bonus Program! Refer your friends to our opportunities.


  • Ensure our customers are stocked with essential inventory by placing routine orders, specialty orders, and even identifying substitute products when needed.
  • Continue to build our customer relationships by swiftly handling any concerns and helping provide solutions for our customer’s business needs.
  • Complete weekly price updates in our purchasing system, Birchstreet, for our major established customers.
  • Help our Kona-region customers with product pick-up (will-call orders) on Tuesdays and Fridays.
  • Assist the remaining Sales Team with placing orders, reporting, and various tasks.
  • Be an integral part of the annual Susian Food Show!


  • High school diploma or general education degree (GED), required.
  • Administrative or Office experience preferred.
  • Basic computer and Internet skills.

Suisan continues to provide services to our clients throughout the pandemic. We play a vital role in keeping essential products and customer favorites readily available on the Big Island!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

This job posting covers the general job duties for our sales position and does not imply that these are the only tasks required. The Susian Team will answer any questions you have regarding the above during the interview process.