Director of Restaurant and Retail Operations

Sep 06 2022
Job Description

Kona Brewing Hawaii has an immediate opening for a Director of Restaurant & Retail Operations, Hawaii.  This position will report directly to the President.


This position will be responsible for advancing the brand identity of the restaurants through beer, food, service and the overall guest experience.




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Support the Company’s mission, vision and values:

Do what it takes to deliver the highest quality and value possible to our customers and investors.

Challenge ourselves to grow, to change and be the best in the industry.

Act with honesty, respect and integrity, in the market and with each other.

Understand our employees are our greatest asset.


Provides Leadership:

*  Leader for KBH Safety.  Collaborates with Senior Leadership Team and best practices for safety initiatives, and OSHA compliance. Supports and develops safety programs, policies, and procedures.

*  Teaches, coaches, mentors, and develops employees in a manner that will enhance their personal, professional growth, and reduce company attrition rates.

*  In conjunction with senior leaders, delivers progressive capital projects on an annual basis that will assist in attaining the goals set for the departments.

*  Endows creativity and knowledge of food, service, and restaurant operations to develop actionable items in all locations that set our pubs apart from the competition.

*  In conjunction with the Senior Leadership Team, General Manager and T&C, helps shape the work culture so that pub employees feel fully engaged in their work are accountable and eager to continue to embrace our culture.

*  Assumes a leadership role in all aspects of pub remodels, concept creation and new pubs to ensure success of the brands and that financial objectives are achieved.




*  Focuses on making each restaurant a place where we are doing all the “right things right” 

*  Assists in making each pub the most sought- after restaurant in the area because of its innovative beer, food, outstanding service, and guest experience.

*  Ensures maximum effort is invested by KBH staff equally in beer innovation, food menus, service, and pub design, and that they all align to deliver an unforgettable experience.

*  Creates and delivers department goals and presents to the Pub GM’s and management teams.  Ensures the goals and directives are innovative, progressive and provide continuous improvement to our business.

*  Collaborates with pub management teams to accomplish established goals & holds Pub GM’s & management teams responsible for meeting them.

*  Assists pub GM’s in maximizing sales and profits by teaching, coaching and upholding service techniques to ensure a great guest experience.

*  Prepares necessary data for the budget; projects annual product and labor costs and monitors actual financial results; takes corrective action where necessary to ensure that financial goals are met.



Trains, leads/managers and supervises staff.  Carries out supervisory responsibilities in accordance with KBH’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems



  • Safety
  • Planning
  • Administration
  • Financial
  • Employee Relationships/Development
  • Management
  • Organization



Minimum of 10 years of progressive restaurant leadership.  A track record of success in high end brands an  upward career movement. Experience in a beer branded environment is a plus.

Must possess and demonstrate strong leadership skills to maximize employee potential and execute department goals and objectives.

Catering and event experience is strongly desired.

Multi unit experience is strongly desired.

Experience with opening and expanding locations

Managing and responsibility of P&L

Familiarity with Federal, State, and local safety and health regulations.

Must possess excellent written and verbal communication skills.

Intermediate proficiency with all Microsoft Office Suite products.



Physical Requirements

Periods of walking, standing, sitting, stooping, lifting, bending, hearing, mental and/or visual attention, working on a computer

Must be able to lift up to 50 pounds at times

Interisland travel


Kona Brewing Hawaii offers a competitive compensation and benefits package, rewarding work environment and growth for committed professionals.  We are an equal opportunity employer.