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Front of House Restaurant Manager

 

Position Summary: The Front of House Manager is responsible for overseeing all guest-facing operations of the restaurant to ensure excellent service, smooth daily operations, and a positive dining experience. This role leads the FOH team, maintains service standards, and acts as the primary point of contact between guests and management.

 

Key Responsibilities

Guest Experience

Ensure every guest receives prompt, friendly, and professional service

Handle guest inquiries, concerns, and complaints in a timely and courteous manner

Monitor dining room flow and atmosphere

Build relationships with regular guests to encourage repeat business

Maintain high standards of cleanliness and presentation in all guest areas

 

Operations

Oversee daily front-of-house operations including host stand, servers, bartenders, bussers, and runners

Coordinate with kitchen management to ensure efficient communication between FOH and BOH Manage reservations, waitlists, and floor plans

Ensure compliance with health, safety, and company policies

Monitor service timing and quality during all shifts

 

Staff Leadership

Hire, train, schedule, and supervise FOH staff

Conduct pre-shift meetings and ongoing staff coaching

Enforce company policies and service standards

Handle performance evaluations and disciplinary actions when necessary

Foster a positive, team-oriented work environment

 

Administrative Duties

Create and manage staff schedules

Control labor costs and maintain timecard accuracy

Assist with inventory, ordering, and vendor communication

Prepare daily reports and track sales performance

Ensure proper cash handling and closing procedures

 

Qualifications

 

Minimum 2-3 years restaurant management experience

Strong leadership and communication skills

Excellent customer service and problem-solving abilities

Ability to work in a fast-paced environment

Knowledge of POS systems and restaurant software

Flexible schedule including nights, weekends, and holidays

Food handler and alcohol certification (as required)

Be able to lift 10-25pds

 

Skills Required

Team leadership and motivation

Conflict resolution

Time management and organization

Multitasking under pressure

Professional appearance and demeanor

Strong attention to detail

 

Reports To: General Manager

Supervises: Hosts, Servers, Bartenders, Bussers, Food Runners

 

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

 

https://fishhopper.efficientapply.com/jobs/748700-88069.html