Connecting the right people to the right jobs

Job Description

Front of House Restaurant Manager

Position Summary:

The Front of House Manager is responsible for overseeing all guest-facing operations of the restaurant to ensure excellent service, smooth daily operations, and a positive dining experience. This role leads the FOH team, maintains service standards, and acts as the primary point of contact between guests and management.

Key Responsibilities

Guest Experience

• Ensure every guest receives prompt, friendly, and professional service
• Handle guest inquiries, concerns, and complaints in a timely and courteous manner
• Monitor dining room flow and atmosphere
• Build relationships with regular guests to encourage repeat business
• Maintain high standards of cleanliness and presentation in all guest areas

Operations

• Oversee daily front-of-house operations including host stand, servers, bartenders, bussers, and runners
• Coordinate with kitchen management to ensure efficient communication between FOH and BOH
• Manage reservations, waitlists, and floor plans
• Ensure compliance with health, safety, and company policies
• Monitor service timing and quality during all shifts

Staff Leadership

• Hire, train, schedule, and supervise FOH staff
• Conduct pre-shift meetings and ongoing staff coaching
• Enforce company policies and service standards
• Handle performance evaluations and disciplinary actions when necessary
• Foster a positive, team-oriented work environment

Administrative Duties

• Create and manage staff schedules
• Control labor costs and maintain timecard accuracy
• Assist with inventory, ordering, and vendor communication
• Prepare daily reports and track sales performance
• Ensure proper cash handling and closing procedures

Qualifications

• Minimum 2-3 years restaurant management experience
• Strong leadership and communication skills
• Excellent customer service and problem-solving abilities
• Ability to work in a fast-paced environment
• Knowledge of POS systems and restaurant software
• Flexible schedule including nights, weekends, and holidays
• Food handler and alcohol certification (as required)
• Be able to lift 10-25pds

Skills Required

• Team leadership and motivation
• Conflict resolution
• Time management and organization
• Multitasking under pressure
• Professional appearance and demeanor
• Strong attention to detail

Reports To: General Manager

Supervises: Hosts, Servers, Bartenders, Bussers, Food Runners

   


For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://fishhopper.efficientapply.com/jobs/748700-88069.html