Food & Beverage Manager

Become an integral member of our `ohana, and create memorable guest experiences which make Royal Kona Resort the first choice for guests visiting the beautiful Kona coast! As a member of this family-owned and operated resort, you will help each guest feel like family and will work alongside a diverse and dedicated team. The Food and Beverage department provides exceptional dining experiences for all guests and visitors. The Food and Beverage Manager effectively oversees operations for Don's Mai Tai Bar and banquet events. A champion of attentive service, the Food & Beverage Manager facilitates effective training, coaching, and development of Food & Beverage personnel to ensure operating and service standards are met, and guest satisfaction and financial objectives are achieved.

The role of Food and Beverage Manager can provide you with:

• The opportunity to make direct impact on the guest experience.
• The opportunity to lead a diverse team of food and beverage professionals.
• The autonomy to build team knowledge and skill set through training initiatives.

A typical day for the Food and Beverage Manager may include the following responsibilities:

• Allocating labor, and prioritizing tasks, to efficiently deliver service and accommodate fluctuating business levels
• Engaging staff through the following means: open and efficient communication; providing tools and information required to effectively perform job functions; ensuring reasonable workload; and creating opportunities for fun and creativity.
• Monitoring productivity throughout the day and providing support where needed.
• Ensuring guest satisfaction through expeditious service and applicable service recovery efforts including thorough follow-up.
• Performing administrative tasks to support the Food and Beverage Operations Manager with labor management and compliance.

Royal Kona Resort might be a great match for you if:

• You are seeking a fast-paced environment with high business volume that provides the opportunity to be out on the floor and out of the office on a regular basis.
• Providing personal and prompt guest service is a passion of yours---hospitality is our life!
• You enjoy interacting with diverse people, we host guests from all over the world and our employees are just as diverse.
• You do not shy away from resolving problems and like the challenge of turning potential issues into an enjoyable dining experience.

The ideal candidate will be able to forecast, plan and manage all Food & Beverage objectives under the direction of the Food & Beverage Operations Manager, to collectively meet the goal of maximizing sales and revenue through customer satisfaction and employee engagement. The ideal candidate has two years of managerial experience in high volume food & beverage establishment with strong preference for experience in a hotel/resort with labor relations.

The ideal candidate will also possess the following knowledge, skills and abilities:

• The ability to speak, read and write proficiently in the English language.
• Proficiency with Microsoft Office products and the ability to master property and labor management software systems.
• Strategic management skills including effective multi-tasking ability to oversee multiple positions and job tasks simultaneously.
• Excellent communication skills through various methods including phone and two-way radio etiquette and proficient written communication skills.
• Strong working knowledge of food and beverage industry practices and trends.
• The ability to successfully obtain a liquor card from the Department of Liquor Control and TIPS certification.
• As a condition of employment, candidate must be able to satisfy all pre-employment screenings; such as criminal background checks, drug screening and personal and professional references.
• TB clearance required.

Royal Kona Resort offers a competitive benefit package including: medical, drug dental and vision insurance for employees and eligible dependents; paid leave accrual benefits; observed holiday benefits; life insurance coverage; and retirement savings plan participation. All benefits are subject to eligibility criteria.

This position does not offer relocation assistance.