Response Dispatcher

Aug 26 2023
The Marine Mammal Center |Kailua-Kona|Full Time, $25.92 / hour
Category: Ocean & Marine
Job Description

Position Classification / Expected Time commitment and work schedule: 

· This is a full-time hourly position.

· Regular onsite work is required.

· Location: Kailua-Kona

· Days and hours of work can change based on the needs of the program.

· Evening and weekend work may be required as job duties demand.

· Occasional travel to satellite facilities and/or field work is for this position. 


Full Benefits:

· Holidays

· Sick Time

· Vacation 

· Medical, Dental, and Vision

· Life Insurance

· 401k Retirement Plan

· The Marine Mammal Center offers benefits to support the emotional wellbeing of you and your loved ones (Employee Assistance Program)

Position Overview

The Response Dispatcher supports The Marine Mammal Center’s Hawaiian monk seal sighting hotline by effectively communicating with our volunteers and the general public regarding distressed marine mammals. They support and educate callers, evaluate the needs of the animal, provide detailed documentation of the exchange, and coordinate volunteers for response. They promptly enter Hawaiian monk seal sightings into partner databases. When needed, they assist with projects or other programs within our Hawaiian Monk Seal Conservation program. 


Essential Functions

Dispatch Hotline Support: 50%

· Answers calls from the public, partner agencies, and others.

· Gathers detailed information from callers about location and situation.

· Collaborate with callers, Dispatch team, volunteers, veterinary team, and others to assess animal and determine need for a rescue. 

· Educate the public about The Marine Mammal Center’s work and represent the organization positively.

· Answer calls about volunteer opportunities, donations, and other general inquiries, and redirect as needed.

· Enter data about all stranded animal calls, responses, patients, and others into The Marine Mammal Center’s custom-built animal database and partner databases.

· Stay current with database updates to use the system accurately. 

· Provide required reporting to NOAA.


Programmatic: 15%

· Assists in assessment and transportation of at-risk individual Hawaiian monk seals.

· Assists with vehicle and equipment maintenance and maintain supplies as directed.

· Assists in projects and program within our Hawaiian Monk Seal Conservation program as assigned.


Volunteer & Outreach Engagement: 15%

· Assist in recruitment and onboarding of new Hawaiian Monk Seal Conservation volunteers.

· Assist in training of incoming response volunteers and interns.

· Assist in building and maintaining community relationships.

· Deliver training and public information programs.

· Participate in outreach events as assigned.


Other Duties as Assigned: 15%

· Perform special projects and research as assigned.

· Perform other duties as assigned. 


Supervisory Responsibility



Knowledge, Skills, and Abilities

· Ability to foster positive relationships with a variety of stakeholders and community members (familiarity with Hawaiian communities, culture, and customs is highly desirable).

· Ability to communicate effectively and to work as part of a multidisciplinary team.

· Experience handling a public hotline (preferred).

· Experience coordinating volunteers (preferred).

· Skills using, or ability to learn, Microsoft suite and custom-built legacy computer systems.

· Data entry skills with attention to detail.

· Skills supporting the public or other groups in high-stress situations. 

· Ability to keep a sense of calmness and composure while handling calls involving stressful situations with sick and injured marine mammals while providing support to concerned members of the public.

· Demonstrated capability to conduct self in a calm and professional manner when dealing with the public, volunteers and/or difficult situations.

· Willingness to support and participate in The Marine Mammal Center’s diversity, equity, and inclusion programs.

· Communicate and interact effectively with people across cultures, ethnic groups, and identities.

· Practice self-awareness and respect while engaging with people of diverse backgrounds.


Certifications and/or Licenses:

· Valid driver license with acceptable motor vehicle record to maintain standards of insurability.

· Proof of COVID-19 Vaccination or waiver (medical or religious).


Preferred Education and Experience:

Any combination of education, experience, and training equivalent to a minimum of 1-2 years of experience in marine science or related field.


Work Environment & Physical Requirements: 

· This position operates in a professional office and hospital environment both indoors and outdoors with access to other parts of the facilities via outdoor pathways. 

· Working in outdoor weather conditions and elements.

· Routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and filing cabinets.

· Ability to work at a desk for extended periods of time using a computer.

· Exposure to allergens and zoonotic diseases.

· Involves smells associated with animals and the care of animals.

· Risks associated with animal handling such as animal bites or scratches.

· Ability to lift and/or move up to 50 pounds.

· Ability to walk up to 5 miles during a shift in extreme weather conditions on a frequent basis.

· Ability to crouch down, move quickly, and work with large animals.


We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. The Center is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.