Customer Planner

Jun 05 2021
ALTRES Industrial |Kailua-Kona|Full Time, $25.00 - $30.00 / hour
Job Description
Customer Planner (100621)

Seeking an experienced Planner to work with residential, commercial, and industrial customers on utility projects. This role will be responsible for preparing plans, cost estimates, material lists, and construction work orders for power line installations.


Full-time, Monday to Friday, 8:00am-4:30pm


Kailua-Kona, Big Island


$25 to $30 an hour


  • Determine and designate the routes of overhead and underground service installations for residential, small commercial, and industrial customers.
  • Issue work orders and part-cost billings for installations.
  • Coordinate and obtain approval for installations with developers, consultants, contractors, and other joint members.
  • Investigate and determine transformer capacity. Issue work orders and material lists to make necessary changes or additions.
  • Determine and stake out pole and anchor locations. Prepare sketch, material lists, joint pole applications, and cost estimate for service installations.
  • Obtain required right-of-way data from landowners.
  • Make field inspections of installations. If necessary, notify contractor or applicant to make corrections.
  • Investigate minor customer complaints pertaining to poles or anchors, bare service lines, and tree touching lines.
  • Issue forms for meter installation.
  • Utilize the computer-aided design and drafting (CADD) system to perform the duties/responsibilities of the position including preparing design sketches, permanent drawings, maps, etc.


  • Any combination of education and experience that would provide the required knowledge and abilities to manage multiple projects, deal with customers, conduct fieldwork, and produce detailed designs and estimates.
  • Prior experience in utilities a plus.
  • Valid Hawaii driver's license.
  • Excellent customer service and relationship-building skills.
  • Proficiency in Microsoft Office and drafting software.