Service & Warranty Clerk

Jul 01 2021
ALTRES Industrial |Kailua-Kona|Full Time, $20.00 / hour
Job Description
Service & Warranty Clerk (100816)

Full-time job opportunity in Kona! A supplier of high-quality construction equipment is seeking a Service & Warranty Clerk. In this role, you will assist customers with product, service and/or warranty questions.

Outstanding customer service skills are a must, heavy equipment or automotive sales experience is a plus.

Hours

Full-time, Monday to Friday, 7:30am-4:30pm

Location

Kailua-Kona, Big Island

Pay

$20 an hour

Responsibilities

  • Answer phones and handle email correspondences.
  • Assist customers with product, service, and/or warranty questions
  • Open work orders, ensure they are filled out properly and completed in a timely manner.
  • Verify pats, pricing, and internal coding.
  • Manage mechanic's time clock and submit to HR department for bi-weekly payroll.
  • File warranty on products that are covered under manufacturers or vendors.
  • Manage warranty jobs by opening and closing claims.
  • May have to drive company pick up truck to drop off/pick up parts.

Qualifications

  • Prior customer service experience required.
  • Heavy equipment or automotive sales experience preferred.
  • Must have a valid driver's license and a clean driving abstract.