May 23 2023
Mid-Pacific Country Club |Kailua|Full Time, $16.00 - $18.00 / hour
Job Description

**Sign on Bonus!!** $1200 at 12 months

DEPARTMENT: Administration

REPORTS TO: Member Services Director

JOB TYPE:Non-Exempt/ Hourly

BASIC FUNCTION: Our Concierge is the face of our Club who offers exceptional member and guest experiences by providing gracious and sincere customer service while embracing Aloha in all front-office-related areas.  


  • Greet members and guests with a positive, helpful attitude while providing excellent customer service.  
  • Answer the telephone; transfer calls to proper extensions; take messages for members and staff. 
  • Manage Member Dining and Club Event reservations and reply with confirmations in a timely manner.  
  • Assist Membership Director with administrative duties and any other tasks needed, i.e., issue car decals, file membership applications, update Member information, etc.      
  • Assist Director of Communications with marketing and any other tasks needed, i.e., online calendar, etc.  
  • Assist with a variety of administrative tasks including copying, creating documents and other front desk related duties as directed by each department head. 
  • Keep abreast of changes and remain knowledgeable of all club information and activities.  
  • Manage department schedules and other Club information and provide to members and guests upon request. 
  • Fulfill Members’ requests,i.e., place phone calls, call for Uber or Taxi, communicate requests where needed.  
  • Run on-site- or off-site errands when needed. 
  • Maintain organization and cleanliness of reception area and manage supply inventories. 
  • Report trespassers, enforce dress code and issue parking violations.   
  • Sort and distribute in-coming mail and packages. 
  • Manage Lost and Found program and procedures. 
  • Assist with any additional projects as assigned.   


  • Must be a team player with a great attitude.  
  • Must be fluent in English, reading and writing.  
  • Proficient in Word, Publisher, Excel and Microsoft Office and other applications.  
  • Strong interpersonal and communication skills including both verbal and written. 
  • Excellent organizational skills, with attention to detail.  
  • Ability to work well under pressure and coordinate multiple tasks at any given time.  
  • Display first class customer service in person, through e-mail and over the phone. 
  • Ability to stand for long periods of time. 
  • Must be able to reach, bend, stoop, stand and lift 40 pounds. 


  • Hours of employment will be 9am-5pm daily. Weekends and holidays.  
  • Compensation depending on availability and experience.  


  • High school diploma or equivalent. 
  • Prior experience preferred, but not necessary. Willing to train the right applicant with the right drive and the right attitude.  
  • Holidays
  • Weekend availability

 **Reliably commute or planning to relocate before starting work (Required)**

** Full COVID-19 vaccination required**