Concierge

BASIC FUNCTION: Our Concierge is the face of our Club who offers exceptional member and guest experiences by providing gracious and sincere customer service while embracing Aloha in all front-office-related areas.  

ESSENTIAL DUTIES & RESPONSIBILITIES: 

• Greet members and guests with a positive, helpful attitude while providing excellent customer service.  
• Answer the telephone; transfer calls to proper extensions; take messages for members and staff. 
• Manage Member Dining and Club Event reservations and reply with confirmations in a timely manner.  
• Assist Membership Director with administrative duties and any other tasks needed, i.e., issue car decals, file membership applications, update Member information, etc.      
• Assist Director of Communications with marketing and any other tasks needed, i.e., online calendar, etc.  
• Assist with a variety of administrative tasks including copying, creating documents and other front desk related duties as directed by each department head. 
• Keep abreast of changes and remain knowledgeable of all club information and activities.  
• Manage department schedules and other Club information and provide to members and guests upon request. 
• Fulfill Members’ requests,i.e., place phone calls, call for Uber or Taxi, communicate requests where needed.  
• Run on-site- or off-site errands when needed. 
• Maintain organization and cleanliness of reception area and manage supply inventories. 
• Report trespassers, enforce dress code and issue parking violations.   
• Sort and distribute in-coming mail and packages. 
• Manage Lost and Found program and procedures. 
• Assist with any additional projects as assigned.   

CANDIDATE QUALIFICATIONS: 

• Must be a team player with a great attitude.  
• Must be fluent in English, reading and writing.  
• Proficient in Word, Publisher, Excel and Microsoft Office and other applications.  
• Strong interpersonal and communication skills including both verbal and written. 
• Excellent organizational skills, with attention to detail.  
• Ability to work well under pressure and coordinate multiple tasks at any given time.  
• Display first class customer service in person, through e-mail and over the phone. 
• Ability to stand for long periods of time. 
• Must be able to reach, bend, stoop, stand and lift 40 pounds. 

HOURS / DAYS OF EMPLOYMENT / COMPENSATION: 

• Hours of employment will be 9am-5pm daily. Weekends and holidays.  
• Compensation depending on availability and experience.  

EDUCATIONAL REQUIREMENTS: 

• High school diploma or equivalent. 
• Prior experience preferred, but not necessary. Willing to train the right applicant with the right drive and the right attitude.  

• Holidays
• Weekend availability

 **Reliably commute or planning to relocate before starting work (Required)**

** Full COVID-19 vaccination required**