Outreach Case Manager

Job Summary:

The Outreach Case Manager position is to support youth with lived experience who wish to gain experience in social services. The Case Manager is responsible for providing mobile outreach and survival assistance for youth who are at-risk of or currently experiencing houselessness on O‘ahu. The Outreach Case Manager works as part of a team within RYSE with the goal of ending youth houselessness. Other responsibilities include referring runaway and houseless youth to resources, youth advocacy, developing community awareness, and CIS billing. Those with lived experience strongly encouraged to apply!

Job Responsibilities:

1. Street Outreach

Street Outreach

• Locating, building rapport and providing mobile outreach for youth who are at risk of houselessness, unsheltered or living between friends, family members, and willing adults.
• Providing out-of-home youth with appropriate housing/shelter referrals and linking to community resources.
• Provide initial screening and assessment services to clients with mental health and/or substance use disorders.
• Complete Homeless Verification Letters, VI-SPDAT assessments and enter data into the Homeless Management Information System (HMIS) to ensure youth are eligible for the Youth Coordinated Entry System (CES.)
• Assist youth with completing applications for benefits including but not limited to Supplemental Nutrition Assistance Program (SNAP), General Assistance (GA), Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI.)
• Collaborate with youth and service providers to obtain vital documents including but not limited to state ID, social security card, and birth certificate.
• Maintaining and interacting in a culturally sensitive, respectful, and professional demeanor with youth, staff and community partners.
• Demonstrate high integrity when dealing with a wide array of cultural, restrictions and confidential information.
• Ability to work non-traditional hours (afternoons, evenings, weekends and/or holidays) to appropriately serve youth experiencing houselessness.

1. Community Outreach

• Develop and maintain positive relationships with schools, law enforcement, health & mental health providers, hospitals, substance use treatment centers, churches, and other community partners who provide services or referrals to the RYSE program including attending community meetings.
• Assist with other duties as it relates to at-risk and houseless issues facing youth as assigned.

Required Qualifications:

• Strong reading, writing and computer skills.
• Ability to maintain regular, consistent attendance.
• Familiarity with O‘ahu geographical regions.
• Successful completion of Employment Eligibility Verification and background screening.
• Ability to obtain CPR/First Aid Training certification.
• Ability to drive with a clean recent drivers abstract.
• Ability to quickly become familiar with O‘ahu youth resources.

Educational Requirements:

• High School diploma or GED.
• Lived experience may be considered in place of or in addition to formal education requirements.

Physical Demands & Work Environment

This position involves engaging with diverse communities, participating in site visits, and attending policy discussions. Reasonable accommodations will be made to ensure accessibility.

While primarily office-based, occasional fieldwork, community meetings, and housing site evaluations may be required. Standard office responsibilities include document preparation, computer use, and phone communication.

Commitment to Diversity & Inclusion

RYSE is committed to equity, inclusion, and social impact. We encourage applications from individuals of all backgrounds, including members of the LGBTQ+ community and those with lived experiences in housing insecurity.