Server

Primary Responsibilities:

• The Server is responsible for providing an interface with the guests and members at the restaurant, providing excellent customer service. 
• The Server’s main responsibility is to ensure that each guest is greeted with a warm and friendly welcome. 
• The Server ensures that each guest’s order is taken in a friendly and timely manner. 
• Ensures that guests receive their correct food and drink orders, answers inquiries relative to items on menu and otherwise attends to the needs of all guests and members.

Essential Functions:

Greeting Guests:

• Welcomes and creates a warm, fun atmosphere for guests and coworkers.
• Greets newly seated guests in a friendly and timely manner.
• Takes drink orders at guest greeting, delivers beverages and offers appetizers.
• Answers questions regarding food and drink items and their preparation. Informs guests of specials and menu changes.
• Takes entree orders and repeats order to guest for verification before placing order.
• Enters orders quickly and in proper sequence, using appropriate abbreviations and charges.

Food Delivery and Order Management:

• Runs food for guests in their section, as well as for any other section in the restaurant. 
• Checks back after delivery of food to ensure guest satisfaction.
• Maintains clean service areas.
• Maintains table appearance by pre bussing, checks drink levels, removes clutter and provides adequate napkins as needed.
• Monitors guests' dining experience.
• Responds promptly and courteously to any requests.
• Communicates with the kitchen staff to insure any issues regarding food quality are addressed.
• Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests. 
• Notifies bartender or manager on duty if a guest should not be served.
• Presents check for payment and provides change in a timely manner.
• Follows appropriate accounting procedures for closing checks.
• Any discounts must be authorized by the Restaurant Manager and documented on the receipt.
• Gives guests/members a warm farewell and invites them to return.

Secondary Functions:

•  Performs side work at the start and end of each shift as assigned.
• Performs all other duties and responsibilities in a timely manner in accordance with established company policies and procedures and as assigned by the Restaurant Manager.

Knowledge,Skills, and Abilities:

Education and/or Experience: 

• Requires a minimum of one-year previous food & beverage experience.
• Requires previous cashiering experience.

Mathematical Skills: 

• Solid knowledge of math and the ability to accurately make change from cash transactions.
• Ability to balance transactions at the end of each shift.

Other Skills, Knowledge and Abilities: 

• Must be able to operate point of sale system.
• Ability to handle credit card transactions.
• Maintains a favorable working relationship with all coworkers to foster and promote a cooperative and harmonious working climate to help keep high morale and productivity.
• Requires ability to multitask.
• Self-starter, self-motivated, adaptable, able to work with minimal direction in a high pressure environment.
• Dresses according to dress code requirements, looking neat, clean and professional at all times.
• Solid organizational and collaborative skills to work in a team environment.
• A desire to learn and participate in the ongoing improvements and enhancement of the restaurant.

Language Skills: 

• Must be able to communicate professionally and effectively verbally with guests, coworkers and manager.

Working Conditions:

Working Hours:

• Full-time and Part-time positions available.

Working Environment:

• Work generally in an indoor setting. 
• Requires work in an environment with exposure to heat, moisture and cold. 
• Potential for superficial cuts and burns.

Equipment Used:

• POS System, Cashier

Physical Demands:

• Requires the ability to safely lift and maneuver trays of food and other items up to 50lbs.
• Requires some bending, stretching and pulling in the course and scope of the work.
• Must be able to stand and work during entire work shift (at least for 5 hours).

Mental Demands:

• Requires the ability to focus on multiple tasks simultaneously, work in a high paced, high-energy environment, with ongoing interruptions and ambient noise.