Credit Assistant Manager / Collections

Aug 03 2018
Rent-A-Center |Lihue|Full Time, $13.50 - $18.50 / hour
Category: Retail
Job Description

CREDIT ASSISTANT MANAGER

****Must have calling/problem solving to past due customers as well as road activity 50/50 split of time****

Join our TEAM! Click the link down below or copy & paste the link.

https://www.raccareers.net/S​howJob/Id/255362/Credit-Assistant-Manager​/


JOB DESCRIPTION

JOB PURPOSE:
Ensure store credit is maintained at an appropriate level through account management, sales activities, and
providing total customer satisfaction. Help manage profit by following and enforcing established policies and
procedures including, but not limited to, work schedules, cash and inventory controls and order verifications.
Accomplish these in a way that is consistent with the RAC mission statement.

KEY RESPONSIBILITIES:
Account Management:
• Maintain accurate records of customer account activity, to include current and past due accounts
• Review past due accounts and communicate in-person and via phone with the customers to promote
timely payments
• Collect customer payments on a timely basis and meet daily/weekly collection standards
• Complete customer service calls in a timely manner as assigned
• Follow all policies and procedures and adhere to all standards

Store Supervision:
• Assist Store Manager with training and managing all coworkers
• Assign coworkers to specific duties and assist with work schedule assignments
• Assist in managing daily operations when necessary
• Assist Store Manager in making weekly schedules

Sales:
• Responsible for BOR and Revenue growth/maintenance
• Greet and assist customers on the sales floor
• Obtain new rental orders on the sales floor and over the phone
• Complete rental agreements as required
• Prospect for new business by telemarketing and distributing print materials

Deliveries & Pick-ups:
• Assist as needed in loading/unloading truck, or other vehicle, per policy to safely protect coworker and
merchandise
• Assist as needed in delivering merchandise in Company provided vehicle to customer homes
• Assist as needed in installing and setting up merchandise, and instructing customers on proper use
• Assist as needed in picking up merchandise from customer homes
• Complete customer service calls in a timely manner as assigned

OTHER RESPONSIBILITIES:
Showroom and Backroom areas:
• Keep showroom clean and organized, including vacuuming, dusting, and handling household cleaning
materials
• Keep backroom and all store area neat, clean, and organized, including cleaning restrooms, and taking
out trash

JOB REQUIREMENTS:
• Must be at least 19 years of age
• High school diploma or GED; retail experience preferred; sales and collections experience a plus
• Friendly with exceptional communication skills
• Excellent customer service skills
• Valid state driver's license and good driving record
• Must be able to lift and move (push/pull) heavy items and merchandise as needed
• Typically works 38-40 hours a week depending on business needs

This job description is not intended to be all-inclusive. Coworker may perform other related duties as assigned to meet the
ongoing needs of the organization.