Program Coordinator - First to Work

Mar 30 2018
Job Description

Job Title: Program Coordinator – First to Work

Location: Lihue, Kauai

Schedule: Full Time. Core hours are between 7:45am and 4:30pm, Monday to Friday. Evening and weekend hours may be required as needed for the demands of the job. Travel may be required.

Compensation: Based on experience with competitive benefits package

Summary: As the Program Coordinator for our First to Work programs, you will be responsible supervising and coordinating activities of the employment program to assure the program meets all applicable requirements and contract goals. You will also directly supervise designated program and staff. We are looking for someone who has excellent communication skills, extremely organized, can build rapport with staff and within the community, and who can lead and motivate a team to ensure contract goals are met.   


Essential Duties:

  • Assigns caseloads and related duties. Coordinates activities of staff in providing employment and case management services to assist program participants in obtaining gainful employment.
  • Assists staff members through individual and group meetings in analyzing case problems and in meeting the goals of the program.
  • Reviews case records and evaluates performance of staff members and recommends indicated action.
  • Assures that all aspects of the program's contractual requirements are met.
  • Counsels participants individually or in groups on planned or as needed basis and in emergencies.
  • Trains new employees in areas such as agency policy, department procedures, contract scope of services and agency or government regulations.
  • Provides in-service training for experienced workers in areas such as new policies, procedures, and regulations.
  • Represents agency in community, interagency activities and with funding sources.
  • Conducts or directs staff development programs.
  • Plans, develops and oversees the implementation of program workshops.
  • Attends funder and agency supervisors meetings.
  • Conducts monthly and quarterly audits of program caseload as prescribed by agency and program policy for quality assurance purposes.
  • Responsible for gathering data from staff on a monthly and quarterly basis as it relates to agency and program policy and procedure for reporting purposes.  Verifies that data is correct and submits reports to supervisor and funder.
  • Responsible for accessibility reports, outcome measurement reports, and meeting CARF accreditation standards.
  • Monitors weekly intakes and caseload assignment to stay within acceptable caseload ranges.
  • Ensures Director is briefed and advised of program and staffing issues and concerns.
  • Monitors budget to stay within program guidelines.
  • Completes participant, employer and funder satisfaction surveys on a quarterly basis.
  • Completes administrative actions pertaining to participant files such as closures, transfers and sanctions. 
  • Provides experienced and competent leadership in carrying out the policies and procedures of the agency and the program through interagency and interoffice teamwork.
  • Senior Liaison at co-located program office locations.  This includes locations that support co-located programs and is responsible to provides safety and office oversight to all GIH staff which may include those in other Mission Services programs as outlined in the summary.
  • Provides a community resource listing to staff in order to facilitate their success in servicing program participants.
  • Understands and supports implementation of concepts related to self-determination for consumer.
  • Conducts work in a safe and responsible manner, utilizing protective clothing and/or equipment when appropriate. Complies with all safety standards.
  • Responsible for awareness of and adherence to all company and safety policies and procedures.
  • Follows state policies and procedures as specified in contract.
  • Ensures that client confidentiality is maintained in accordance with contract, State, and Federal law including HIPAA.


Minimum Qualifications:

  • Bachelor’s Degree (preferred) and/or three to five years’ related experience in social work, human services, counseling, assessments, goal planning, job development, customer service or conflict resolution; or
  • Equivalent combination of experience and education
  • Two to four years supervisory experience
  • Ability to effectively present information to top management, public groups, and/or boards of directors

APPLY NOW! Visit to complete the online application form.


At Goodwill Hawaii our mission is simple, yet powerful, we help people with employment barriers reach their full potential and become self-sufficient.  We are the third largest non-profit agency in Hawaii and our motivation is sustaining Hawaii’s community through the power of work.   We service over 11,000 people and last year placed over 1,500 people into employment, resulting in $24 million in annual wages earned as a result of these job placements.  Join the Goodwill Hawaii family and help strengthen our Hawaii community, one job at a time. 


Goodwill Hawaii participates in E-Verify and is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.