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Job Description

We are seeking dedicated Front Desk Agents to support our client with their incoming and outgoing guests at their local condo community in Napili. The ideal candidates will be communicative, friendly, organized, and proficient with a variety of computer and phone systems. There are multiple positions available offering both full-time and part-time schedules.

If this sounds like a good fit, apply now!

Hours

Full-time, Flexible days, 8AM-6PM; available on weekends and holidays as well

Location

Napili-Honokowai, Maui

Pay

$20 to $26 an hour

Responsibilities

• Deliver exceptional guest service: welcome guests, handle check-ins/check-outs, address inquiries, and ensure a positive experience from arrival to departure.
• Manage the Booking System through RezStream: create new reservations, collect and process payments, update or modify existing reservations, run reports needed for daily balancing, etc.
• Support guests through the messaging platform, Akia: guest communications, guest inquiries, monitor daily messages, and correspondence with other resort teams.
• Operate key fob system, Dormakaba; programming and preparing room keys for guests.
• Assist with late arrival procedures.
• Utilize Microsoft systems to create permits, complete the balance sheet, and answer incoming requests.
• Operate the PBX system fluently and efficiently: answer incoming calls professionally, take requests, assist with inquiries, and transfer calls on a need-to basis.
• Practice Safe Handling: store and retrieve cash from the safe each morning and night, and provide change for guests.

Qualifications

• Minimum of 1-3 years of experience in hospitality, hotel, resort, or vacation rental management (condo-hotel or small property experience preferred).
• Strong customer service skills with a genuine passion for hospitality.
• Excellent communication, problem-solving, and organizational abilities.
• Proficiency with Microsoft Office/Google Workspace, RezStream, Akia, Dormakaba, and PBX systems.
• Ability to work four 10-hour shifts—flexible days, including evenings, weekends, and holidays.
• Valid driver’s license and reliable transportation.