Connecting the right people to the right jobs

Job Description

We are seeking a dedicated and experienced Assistant Manager to support our client with the operations of their close-knit beachfront resort community. The ideal candidate will be a hands-on leader who excels in guest service, team coordination, maintenance oversight, and administrative tasks.

If this is you, apply now!

Hours

Full-time, Flexible days and shifts, either 9AM-5PM or 8AM-6PM; available on weekends and holidays as well

Location

Napili-Honokowai, Maui

Pay

$62,400 to $72,800 a year

Responsibilities

• Assist the General Manager with all aspects of daily resort operations, including front desk, housekeeping, maintenance, and guest relations.
• Deliver exceptional guest service: welcome guests, handle check-ins/check-outs, address inquiries, resolve complaints, and ensure a positive experience from arrival to departure.
• Oversee housekeeping and laundry teams to maintain impeccable cleanliness of units, common areas, pool, grounds, and beachfront access.
• Coordinate routine and emergency maintenance with vendors, contractors, and on-site staff; perform light property inspections and ensure timely resolution of issues.
• Manage reservations, room assignments, and inventory using our property management system.
• Support administrative tasks: guest communications, billing, reporting, supply ordering, and record-keeping.
• Help enforce resort policies and maintain compliance with local regulations and health/safety standards.
• Assist with marketing efforts, special promotions, and social media content highlighting Napili Sunset’s unique beachfront location.
• Act as Manager on Duty (MOD) during assigned shifts, weekends, and holidays as needed.

Qualifications

• Minimum of 2-3 years experience in hospitality, hotel, resort, or vacation rental management (condo-hotel or small property experience preferred).
• Strong customer service skills with a genuine passion for hospitality.
• Excellent communication, problem-solving, and organizational abilities.
• Proficiency with property management software, Microsoft Office/Google Workspace, and basic accounting/bookkeeping.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Physically able to walk the property, climb stairs, and handle light lifting as needed.
• Valid driver’s license and reliable transportation.