Beverage Server Pool (Casual) - Hilton Waikoloa Village

Feb 06 2024
Doubletree Alana Waikiki |Waikoloa Village|Full Time, $14.00 / hour
Job Description


Hourly pay: $14.00 (tips additional)


Hilton Waikoloa Village is Hawaii Island's only 62-acre property with 1,240 guest rooms, 270,000 sq ft of banquet space, and 7+ dining outlets 3 one of a kind outdoor swimming pools and 4-acres of protected lagoon. Come join the Food and Beverage team today!




Ideal candidate will have 1-year Food and Beverage serving experience background. This is a great step towards a wonderful career with the #1 World's BEST WORKPLACE!


·        Classification: Cas​ual/On-Call


·        Shift: AM/PM- Various. Must have availability to work at minimum 2 days/nights each week.



What will I be doing?


As a Beverage Server, you would be responsible for serving beverages and/or food to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:



     * Respond to guest requests in a timely, friendly and efficient manner.

     * Ensure knowledge of menu and restaurant promotions and specials.

     * Take guest beverage and/or food orders and input orders in appropriate point-of-sale system.

     * Retrieve and deliver food and beverage orders in a timely manner.

     * Replenish beverages and ensure guest satisfaction throughout the meal service.

     * Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations.

     * Ensure serving station is well-stocked at all times.






The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.


We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:




·        Access to your pay when you need it through DailyPay


·        Health insurance 


·        Career growth and development 


·        Team Member Resource Groups


·        Recognition and rewards programs


·        Go Hilton travel discount program 


·        Best-in-Class Paid Time Off (PTO)  


·        Supportive parental leave


·        Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount


·        Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)




*Please note, benefits may vary depending on the classification and union status of the position.




What are we looking for?






High School graduate or equivalent required.






1 (one) year previous restaurant/hotel server experience preferred.






Ability to obtain tuberculosis clearance certificate.






All team members must maintain a neat, clean, and well-groomed appearance (specific standards available).






The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected.






The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

     * Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.

     * Knowledge of the appropriate table settings, service ware and menu items.

     * Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests to explain and record orders.

     * Ability to remember, recite and promote the variety of menu items.

     * Ability to transport large trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift.

     * Ability to operate beverage equipment.

     * Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out the check.


 Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:





     * Hospitality - We're passionate about delivering exceptional guest experiences.

     * Integrity - We do the right thing, all the time.

     * Leadership - We're leaders in our industry and in our communities.

     * Teamwork - We're team players in everything we do.

     * Ownership - We're the owners of our actions and decisions.

     * Now - We operate with a sense of urgency and discipline.




In addition, we look for the demonstration of the following key attributes:



     * Quality

     * Productivity

     * Dependability

     * Customer Focus

     * Adaptability




What will it be like to work for Hilton?





Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!



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