Bilingual Guest Experience Manager

Apr 02 2018
Hilton Grand Vacations |Waikoloa Village|Full Time
Job Description
What will I be doing?
The International Guest Experience Manager is responsible for tracking our Japanese occupancy levels and presenting this information in weekly staff meetings as well as planning themed cultural events and activities, Facilitating a weekly social event for Japanese speaking guests, assisting at the Front Desk and other departments where Japanese speaking is required, ensuring that all Japanese guests are well informed and up to date during emergency situations, and any translation services that may be required, both written and verbal.  This position will also track Japanese Survey SALT scores and make recommendations to ensure expectations, benchmarks and goals are met on a daily basis.

What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:


  • High school graduate or equivalent required
  • 1-2 years of prior supervisory experience
  • Must be fluent in Japanese and English
  • Proven ability to guide initiatives through various levels of management
  • Professional demeanor, business savvy, and strong public relations skills
  • Proficient in Microsoft Office Suite of products
  • Flexible schedule to include weekends and holidays
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Bachelor’s Degree​87/bilingual-manager-guest-experience-wai​koloa-hi/