Kohala Spa - Spa Supervisor - Hilton Waikoloa Village

Apr 03 2024
Doubletree Alana Waikiki |Waikoloa Village|Full Time, $26.00 / hour
Job Description

Hourly Wage: $26.00


Hilton Waikoloa Village is Hawaii Island's only 62-acre property with 3 one of a kind outdoor swimming pools and 4-acres of protected lagoon. Enjoy fun perks such as free meals during shifts PLUS discounted hotel room stays for you and your family WORLDWIDE! join the Kohala Spa team TODAY!


 Ideal candidate will have previous customer service/spa experience. This is a great step towards a wonderful career with the #1 World's BEST WORKPLACE!



·�​�       Classification: Full Time

·        Shift: Various. Must have availability to work weekdays, weekends, and holidays.



What will I be doing?


A Spa Supervisor is responsible for overseeing daily operations of Spa including but not limited to reservations, check-in, guest services, locker rooms, salon, therapists. Will work the spa desk and ensure guest satisfaction regarding all areas of spa services in accordance with Hilton Standards. Specifically, you would be responsible for performing the following tasks to the highest standards:

     * Provides courteous and efficient guest service from point of arrival to check out. Books, changes, cancels appointments. Sells Retail.
     * Assists with laundry, tidies, and stocks up the locker rooms, lounge area, salon, retail area, and treatment rooms.
     * Assists with Inventory, training, financial reports.


The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:


·        Ac​cess to your pay when you need it through DailyPay

·        Health insurance

·        Career growth and development

·        Team Member Resource Groups

·        Recogniti​on and rewards programs

·        Go Hilton travel discount program

·        Best-in-Class Paid Time Off (PTO) 

·        Supportive par​ental leave

·        Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

·        Debt-fr​ee education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)


*Please note, benefits may vary depending on the classification and union status of the position.


What are we looking for?



Hi​gh School graduate or equivalent preferred.


Minimum of 6 month Spa/Hospitality customer service experience. Experience in a resort or wellness related field.



CPR Certified preferred.


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

     * Excellent communication skills (English).
     * Ability to think and respond quickly to issues or guest needs.
     * Ability to handle multiple tasks.
     * Computer literate.
     * Excellent interpersonal, organizational and professional skills.
     * Must be flexible and adapt easily.
     * Energetic, enthusiastic and motivational.
     * Must be able to remain calm in stressful situations; i.e. guest issues, high volume days, multitasking.
     * Knowledge of spa services and treatments.
     * Knowledge of retail operations and inventory systems.
     * Able to show initiative and make decisions.
     * Must have excellent customer service skills and be detail oriented.
     * Creative in marketing and promotions.


Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

     * Hospitality - We're passionate about delivering exceptional guest experiences.
     * Integrity - We do the right thing, all the time.
     * Leadership - We're leaders in our industry and in our communities.
     * Teamwork - We're team players in everything we do.
     * Ownership - We're the owners of our actions and decisions.
     * Now - We operate with a sense of urgency and discipline.


In addition, we look for the demonstration of the following key attributes:

     * Quality
     * Productivity
     * Dependability
     * Customer Focus
     * Adaptability


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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