Luggage Attendant (Bellperson) Full Time - Hilton Waikoloa Village

May 13 2022
Doubletree Alana Waikiki |Waikoloa Village|Full Time
Job Description

DESCRIPTION/RESPONSIBILITIES:<​/strong>

A Bellperson is responsible for escorting arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaints each guest with room and features.

 

What will I be doing?

A Bellperson is responsible for escorting arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaints each guest with room and features.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Retrieves guest items from cars, busses, vans and carts. Grasps, lifts, carries and/or loads luggage and packages onto a bell cart to transport items throughout hotel to designated room. navigates bellcart through public areas, guest room corridors and to elevators.

• Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.

• Listens and responds to guest inquiries using a positive, clear speaking voice. Answers questions and offers assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.

• Organizes and store luggage as necessary in a designated area.

• Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies

 

REQUIRED SKILLS:

What are we looking for?

 

EDUCATION

High School graduate or equivalent preferred 

 

EXPERIENCE 

Prior guest service or other hospitality experience preferred. 

 

LICENSES OR CERTIFICATES 

No special licenses required. CPR certification and/or First Aid training preferred. 

 

GROOMING 

All team members must maintain a neat, clean and well-groomed appearance (specific standards available). 

 

OTHER 

Applicants with additional language skills preferred

 

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation

• Ability to understand and follow written and or verbal instructions. 

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. 

• Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. 

• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 100 lbs. continuously throughout shift. 

• Ability to stand, walk and/or sit and continuously perform essential job functions. 

• Sufficient manual dexterity in one hand to be able to load and unload luggage. 

• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.  

 

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.

• Integrity - We do the right thing, all the time.

• Leadership - We're leaders in our industry and in our communities.

• Teamwork - We're team players in everything we do.

• Ownership - We're the owners of our actions and decisions.

• Now - We operate with a sense of urgency and discipline

 

In addition, we look for the demonstration of the following key attributes:

• Quality

• Productivity

• Dependability

• Customer Focus

• Adaptability

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 
To apply for this position, please use the following URL:
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