Night Front Office Manager - Hilton Waikoloa Village

Aug 24 2023
Doubletree Alana Waikiki |Waikoloa Village|Full Time
Job Description

Hilton Waikoloa Village is searching for a Front Office Night Manager!

Sitting among swaying palm trees and white sand beaches and overlooking the glistening blue Waiulua Bay, Hilton Waikoloa Village is a destination in itself. This oceanfront oasis is blended with exceptional resort accommodations and classic Hawaiian hospitality. Featuring over 1200 guest rooms and over 100,000 square feet of meeting space the choices are abundant at this award-winning venue.


A Front Office Night Manager is responsible for the overall operation of the entire hotel during the night shift to ensure guest satisfaction and safety. Has the full hotel authority in the absence of the General Manager. Makes decisions affecting the overall guest satisfaction as well as the safety of the hotel, it's team members and guests. Directly manages all night shift team members. Apply today!


What will I be doing?
     * Full hotel authority in the absence of the General Manager during the night shift. Serves as Manager-On-Duty to address and resolve guest and team member questions or issues. Ensures total guest satisfaction and safety.
     * Tours hotel interior and exterior to ensure quality appearance, cleanliness and lighting. Reports all deficiencies and safety hazards to the engineer on duty. Follow up to ensure deficiencies have been corrected.
     * Oversees the preparation of daily summary reports for distribution to various hotel departments on the day's business activities.
     * Supervises and trains night Guest Service Agents to ensure guests are satisfied with their stay and reports are accurately completed. Overall supervision of all night shift team members.
     * Addresses concerns and reviews the status of the daily operation with Department Heads and General Manager to ensure quality and continuity in operations.
     * Manages any emergencies that arise during the night hours.


For more information on the property, please visit:
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Th​e Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:


·   Â​ Â Â Â Â Access to your pay when you need it through DailyPay

·     �​� Â Â Health insurance

·       �​� Career growth and development

·       �​� Team Member Resource Groups

·     Â�​�  Recognition and rewards programs

·     �​� Â Â Go Hilton travel discount program

·       �​� Best-in-Class Paid Time Off (PTO) 

·       �​� Supportive parental leave

·      ​  Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

·     �​� Â Â Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)


*Please note, benefits may vary depending on the classification and union status of the position.


What are we looking for?



​Hotel Travel and Tourism college degree preferred.


Two years combined prior front office and supervisory experience is preferred.



CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificate.


All team members must maintain a neat, clean and well-groomed appearance (specific standards available).


<​br>Additional language ability preferred.


<​br>The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected.



The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  Â�​�  * Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
     * Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
     * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
     * Ability to analyze information and make effective judgements.
     * Ability to access and accurately input information using a moderately complex computer system.


Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

     * Hospitality - We're passionate about delivering exceptional guest experiences.
     * Integrity - We do the right thing, all the time.
     * Leadership - We're leaders in our industry and in our communities.
     * Teamwork - We're team players in everything we do.
     * Ownership - We're the owners of our actions and decisions.
     * Now - We operate with a sense of urgency and discipline.


In addition, we look for the demonstration of the following key attributes:

   Â​  * Quality
     * Productivity
     * Dependability
     * Customer Focus
     * Adaptability


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!



To apply for this position, please use the following URL:​onse_id=590885f3ca7c9df462e3e045958841a3<​/p>