Customer Service Representative (Waikoloa)

We are seeking a dedicated and professional Customer Service Representative to join our client in the utilities sector. This is an in-person position in the Waikoloa area that will be ongoing for a minimum of 6 months. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to provide exceptional customer service. This role is crucial in maintaining positive relationships with customers and ensuring their needs are met efficiently and effectively.

If you are a dedicated and detail-oriented office professional, we want to hear from you today! Apply Now!

Hours

Location

Pay

Responsibilities

• Accurately balance and complete daily cash reports
• Take customer orders and provide high-quality customer service
• Assist customers in person and by phone, addressing questions regarding billing, payments, conservation, and water quality
• Perform routine clerical work, including filing, scanning, collections, processing payments, scheduling appointments, and compiling reports
• Operate standard office equipment and use computer spreadsheet programs
• Handle major cashiering duties, including taking payments, processing credit card transactions, balancing cash drawers, and preparing bank deposits
• Edit meter readings, write and resolve service orders, fold and stuff bills as requested
• Update customer accounts and correspond with customers regarding metered billing status
• Scan and save service orders, file customer and system service orders
• Participate in the Company's Continuous Improvement Process
• Perform other similar duties as assigned

Qualifications

• High school diploma or GED required
• Five years of customer service experience in an administrative or clerical capacity
• Excellent customer service skills with a pleasant and professional manner
• Availability to work extended hours as required for customer needs
• Valid State Driver's License
• Proficiency in accounting skills for compiling adjustments and completing deposits
• Fast and accurate data entry skills
• Proficient with Outlook, Microsoft Word, and Excel
• Proficiency in handling and balancing cash
• Familiarity with office methods and equipment, including filing systems
• Understanding of customer service principles and practices
• Capability to manage multiple tasks accurately and maintain a positive attitude
• Organized and accurate in performing procedures
• Ability to understand and carry out verbal and written instructions
• Clear and concise verbal and written communication skills
• Logical and creative thought processes for developing solutions
• Ability to prioritize and perform various duties with accuracy and speed under time-sensitive deadlines