Guest Relations Coordinator (Part-Time) - Ho'olei Villas at Grand Wailea, A Waldorf Astoria Resort

Sep 13 2023
Doubletree Alana Waikiki |Wailea-Makena|Full Time
Job Description

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Guest Relations Coordinator to join the Ho'olei Villas Team!


Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.


·        Classification: Part-Time

·        Shift: Various – must have availability to work weekends, weekdays, and holidays.


Want to learn more? Hotel Website, Facebook, Instagram, YouTube

What will I be doing?
     * Greets residents and guests.
     * Provides information and responds to problems.
     * Provides services, answers phone, retrieves small packages, mail and facsimiles for residents.
     * Monitors building for safety and security problems, assists in an emergency.


What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
     * Hospitality - We're passionate about delivering exceptional guest experiences.
     * Integrity - We do the right thing, all the time.
     * Leadership - We're leaders in our industry and in our communities.
     * Teamwork - We're team players in everything we do.
     * Ownership - We're the owners of our actions and decisions.
     * Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:
     * Quality
     * Productivity
     * Dependability
     * Customer Focus
     * Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
     * Access to your pay when you need it through DailyPay
     * Medical Insurance Coverage – for you and your family
     * Mental Health Resources
     * Best-in-Class Paid Time Off (PTO) 
     * Go Hilton travel discount program
     * Supportive parental leave
     * Matching 401(k)
     * Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
     * Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
     * Career growth and development
     * Team Member Resource Groups
     * Recognition and rewards programs


*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.


To apply for this position, please use the following URL:​onse_id=ba3c193dc2e86db6632964ac9cc5b3f3<​/p>