Reservations Sales Agent

Apr 29 2021
ALTRES Office |Wailea-Makena|Full Time, $19.00 / hour
Job Description
Reservations Sales Agent (100340)

Are you a people person, a great communicator, and enthusiastic about starting a job you'll love? If so, become an integral team member at this premier vacation rental company in Wailea!

You will work as a full-time Reservations Sales Agent, responsible for creating authentic and fun experiences for guests. That means greeting guests with a smile, answering any questions, handling cancellations, and giving recommendations. You should have previous experience serving customers and answering phones.

You'll get to work with a team that enjoys collaboration, prides itself on diversity and inclusion, and offers great benefits!

Hours

Full-time, Schedule will vary depending on the week. Fridays, Saturdays and Sundays are required.

Location

Wailea, Maui

Pay

$19 an hour

Responsibilities

  • Answer telephone calls and respond to general inquiries regarding hours of operation, facilities, amenities, and recommendations.
  • Answer incoming fax and email inquiries.
  • Engage guests to understand interests and preferences and suggest services and rates.
  • Input booking information.
  • Collaborate with the sales department on group bookings.
  • Resolve customer complaints to maintain customer loyalty.
  • Update Reservations Manager of any overbookings or guest situations.
  • Process credit card payments.
  • Generate reports as needed.
  • Handle other duties as assigned.

Qualifications

  • At least 1-2 years of relevant customer service and sales experience in a fast-paced environment.
  • Excellent interpersonal skills with good phone etiquette.
  • Ability to professionally interact with guests, travel agents, owners, and wholesalers.
  • Good computer literacy with working knowledge of Microsoft Word, Outlook, and Chrome.
  • Excellent organization and time management skills.