Quality Program Specialist

Jan 03 2019
Waimanalo Health Center |Waimanalo|Full Time
Category: Healthcare
Job Description

Mission: We are a community health center located in majestic Waimanalo, where our mission is to provide the highest level of primary and preventative health care services, with special attention to the needs of Native Hawaiians and the medically underserved, and improving the health and wellness of individuals and their `ohana (family) regardless of their ability to pay. We are committed to improving the quality of life for the people of Hawaii.


Our Values


Mālama (stewardship)- We listen to people with our full attention, seeking to know them and understand their healthcare and wellness needs and aspirations for themselves, their family and the Waimānalo community. We will respond, to the best of our abilities, as caring, compassionate, engaged and professional partners in healthcare.


`Ohana (family)- We believe that wellness embraces the whole family and we welcome their participation in the healthcare of their loved ones. Our belief extends to the Waimānalo community-at-large where we build the foundation of good health and wellness for everyone, and we seek collaborative partners who share our values and vision.


Pono(rightness and balance) - We know that quality healthcare starts with people’s trust in our services and the excellence of our care for them and the resources entrusted to us to meet their needs. We are committed to maintaining their trust by treating people with respect and confidentiality, and by being open about our organizational practices and results, seeking to continuously improve our work.




The Quality Program Specialist assists the Director of Quality Improvement (DQI) and Chief Performance and Compliance Officer (CPCO) to develop, implement, maintain and evaluate the quality and performance activities which serves the employees and patients of Waimanalo Health Center. This position serves as a liaison between the health plans, AHARO Hawai`i, and Waimanalo Health Center to ensure the performance deliverables (activities related to performance incentive payments) are met. Works to ensure data integrity, accurate documentation is maintained, improve scores/outcomes, conducts focused education/training and sustain relationships with partner agencies.




  • Bachelor’s degree or equivalent from an accredited college or university in the Health and/or Human      Services field preferred; at least 5 years of experience related to work in health care required.
  • Must have the ability to work independently with excellent follow through; must be organized and    detailed.
  • Must have excellent communication (verbal, listening, written) skills.
  • Must be able to formulate training outlines and determine instructional methods, utilizing knowledge  of specific training needs and effectiveness of such methods – i.e. individual training, group instruction,  lectures, demonstrations, conferences, meetings and workshops.
  • Must be proficient in computer applications such as Microsoft Office, i.e. Word, Excel, PowerPoint.  Must have experience with an electronic health record system and e-learning platforms.
  • Understand medical terminology and relevant Electronic Health Records systems.
  • Must be able to work effectively with multi-ethnic, multi-cultural staff and patient populations.




  • Health Benefits (Medical, Dental Drug, Vision) – Employee coverage paid by WHC
  • Discounted Medical and Dental services provided by WHC
  • Paid Holidays – 10 Full days and 2 Half Days
  • Paid Time Off (PTO) 1 to 3 years – Max. Accrual = 120 hours
  • 3 to 8 years – Max. Accrual = 160 hours
  • 8 + years – Max. Accrual = 200 hours
  • Paid Wellness Hours
  • Wellness Bucks - $200 annually
  • Group Term Life Insurance
  • Supplemental Group-term Life Insurance & AD&D Insurance
  • Employee Retirement Savings Pan 403(b) – Employer match 50% of employee contribution up to a   maximum of 3% of employee wages
  • Flexible Spending Program
  • Employee Assistance Program (EAP)
  • Longevity Benefit – After 10 or more years of service
  • Tuition Assistance Program
  • Free Parking
  • and more.....